Patient Access Representative

4 weeks ago

Bellingham, Washington, United States PeaceHealth Full time

PeaceHealth is seeking a highly skilled Patient Access Representative - Anticoagulation to join our team. The ideal candidate will have a strong background in customer service and medical terminology, with the ability to manage conflict effectively and professionally.

  • Assists in coordinating the activities between scheduling, insurance verification, and pre-certification.
  • Acts as a clinical liaison with physician practices, interacting with pre-visit services.

Key Responsibilities:

  • Pre-registers/registers patients with accurate patient demographic and financial data.
  • Collects patient balances, co-payment, co-insurance, or other payment types.
  • Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
  • Responds to customer inquiries.
  • Assists with departmental coverage as needed.
  • Manages daily appointment schedules, which may include reminder calls and calling all referrals.
  • May transport patients utilizing escort or wheeled transport equipment.
  • Performs other duties as assigned.
  • Management of ED incoming phone calls, and may be required to provide switchboard coverage.
  • Monitor OB Prosec/McKinley alarm system.
  • May be required to assist with Cardiac Rehab departmental charge entry.

Requirements:

  • High School Diploma or equivalent.
  • Minimum of 1 year of medical office or related customer service experience.
  • Preferred: Experience with Microsoft Office applications, including Word, Excel, and Outlook.
  • Strong background in customer service may be considered in lieu of medical office or related experience.

Preferred Qualifications:

  • Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding.
  • Knowledge of insurance process and regulations.

Working Conditions:

  • Lifting: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Sedentary work.

Environmental Conditions:

  • Predominantly operates in an office environment.

Mental/Visual:

  • Ability to communicate and exchange accurate information.
  • The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

PeaceHealth is committed to the overall wellbeing of our caregivers. The benefits included in positions less than 0.5 FTE are 403b retirement plan for caregiver contributions; wellness benefits, discount program, and expanded EAP and mental health program.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.

PeaceHealth requires a completed Primary Vaccine Series (e.g., 2 dose monovalent Pfizer, Moderna or Novavax series or 1 dose J&J vaccine series) or be Up to Date (receiving the most recent Pfizer/Moderna bivalent vaccine/booster) for COVID-19 vaccination prior to their start date. PeaceHealth has a medical and religious exemption request process for those that are unable to receive the COVID-19 primary vaccine series due to medical/religious reasons. For caregivers that will be working in Oregon there is a personal vaccine exemption form that may be requested.

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