Clinical Aide

4 weeks ago

Bellingham, Washington, United States Family Care Network Full time
Job Summary:

The Clinical Aide provides administrative and patient care support within the appropriate scope of practice to ensure a quality patient experience while adhering to Family Care Network company policies and standards.

The specific tasks and responsibilities of this position may differ by Clinic setting and can include some or all of the duties listed below.

  • Greet patients upon arrival to the clinic, collecting accurate demographic and insurance information and generating fee slips.
  • Obtain patient photograph at appropriate intervals in the registration process.
  • Take accurate phone messages and documents messages directly into the EMR in a timely manner.
  • Answer and accurately direct phone calls, requesting necessary information to appropriately route calls.
  • Accurately schedule patient appointments within Clinic guidelines.
  • Scan insurance cards and applicable forms and documents as needed.
  • Assist walk-in patients in identifying an approach to accessing care.
  • Provide cross-coverage in all registration roles as directed.
Patient Registration Responsibilities:

Support the registration team by performing tasks such as collecting patient information, generating fee slips, and scanning insurance cards.

Population Management Responsibilities:

Monitor and perform required tasks on the Population Management reports.

Clinical Responsibilities:

Support the clinical team by performing basic tasks in the rooming of patients, including documenting the height and weight of the patient, obtaining the vitals by using an automated blood pressure machine, and providing any necessary paperwork for the patient to review for further discussion with the Clinical Assistant and Provider.

Perform Retinal eye exams as directed.

Perform supply stocking, autoclaving, and storing of equipment.

Perform preventative maintenance and weekly checks of equipment.

Clean exam rooms to the appropriate standard and process laundry.

General Responsibilities:

Perform assigned responsibilities using established procedures, policies, guidelines, and standards.

Utilize knowledge, experience, and critical thinking skills to deliver a safe, effective, and therapeutic care experience for the patients of Family Care Network.

Consistently meet the quality and compliance standards and always work within the appropriate scope of practice.

Seek assistance as needed and ask questions promptly and professionally to the appropriate staff.

Perform additional duties as assigned.

Requirements:

High school diploma or equivalent.

Medical office experience preferred.

Knowledge of medical terminology preferred.

Acquire and maintain current BLS certification.

Immunization requirements include influenza, Tdap, MMR, Varicella, Two-step TST or IGRA, COVID-19 vaccine, and Hepatitis B for employees in positions with a high risk of bloodborne pathogen exposure.

A medical or religious vaccine exemption/reasonable accommodation will be considered by submitting an FCN Exemption form for review and evaluation by the Chief Medical Officer.

Family Care Network is a Drug-Free, Equal Opportunity Employer.

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