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Customer Support Specialist

2 months ago

Lehi, Utah, United States Rinsed Full time
About the Role

We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team at Rinsed. As a key member of our support team, you will be responsible for providing exceptional customer service, troubleshooting product issues, and collaborating with our engineering team to resolve complex problems.

Responsibilities
  • Communicate directly with customers to answer questions, address issues, and provide solutions through various channels.
  • Troubleshoot product issues and bugs from start to finish, working closely with our engineering team to resolve complex problems.
  • Help customers achieve their goals by identifying their needs, directing them to best practices, and answering product-related questions.
  • Prioritize and manage your ticket backlog, ensuring timely resolution of customer issues.
  • Gather product feedback and share it with our engineering team to inform product development.
  • Triage and troubleshoot at-risk accounts, managing escalations as needed to ensure customer satisfaction.
  • Continuously evaluate and identify opportunities for process improvements that positively impact customer experience.
Requirements
  • Bachelor's degree or equivalent work experience in a customer-facing role.
  • 0-1+ years of experience in support or service-oriented customer-facing roles.
  • Strong communication (written and verbal) and time management skills.
  • Proven experience in managing issues through the end-to-end support lifecycle.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
About Rinsed

Rinsed is a B2B SaaS company revolutionizing the car wash industry with our innovative software solutions. We are committed to providing exceptional customer service and support to our customers, and we are seeking a talented individual to join our team in this mission.

What We Offer
  • Competitive salary and benefits package, including unlimited PTO, health, dental, and vision insurance.
  • Opportunity to work closely with our founders and leadership team to drive customer success strategy and execute key initiatives.
  • A dynamic and collaborative team environment with a strong focus on innovation and customer satisfaction.