Phone Customer Support Specialist

4 weeks ago


Lehi, Utah, United States Pattern Full time
Job Description:

Are you passionate about delivering exceptional customer experiences and driving business growth? Do you thrive in a fast-paced, data-driven environment? If so, we want to hear from you

Pattern is a leading Ecommerce acceleration company, and we're seeking a skilled Phone Customer Support Professional to join our team. As a key member of our Customer Care team, you'll provide top-notch support to our customers, collaborating with colleagues and leveraging our systems to resolve issues efficiently.

Key Responsibilities:
  • Provide exceptional phone and chat support to customers, addressing their concerns and resolving issues in a timely manner
  • Collaborate with team members to identify trends and opportunities for improvement
  • Represent Pattern's brand and values, ensuring a positive customer experience
  • Stay up-to-date on Ecommerce platforms, including Amazon, Walmart, Shopify, and others
  • Participate in ongoing training and development to enhance skills and knowledge

Requirements:
  • Bachelor's degree preferred, but not required
  • 1 year of customer service experience
  • Excellent communication, problem-solving, and analytical skills
  • Proficiency in MS Office products and Ecommerce platforms (Shopify, Zendesk)
  • Strong attention to detail and ability to multitask

What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative, dynamic work environment
  • Recognition and rewards for outstanding performance

How to Apply:
  • Submit your application, including your resume and cover letter
  • Participate in a phone interview with our talent acquisition team
  • Complete a skills assessment and video interview with our Director of Customer Care
  • Meet with our Hiring Manager and Director of Customer Care for a final interview

Why Pattern?
  • We're a company that values innovation, collaboration, and customer satisfaction
  • We offer a dynamic, fast-paced work environment with opportunities for growth and development
  • We're committed to creating a positive, inclusive work culture


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