Delinquent Account Specialist
3 weeks ago
About City Property Management
City Property Management is a leading provider of full-service HOA management solutions in Arizona. With over 40 years of experience and a team of over 150 employees, we pride ourselves on delivering exceptional community management services.
Our Mission
Our mission is to provide the best experience in community management, focusing on professionalism, engagement, knowledge, humility, client-centricity, trust, flexibility, teamwork, diligence, and fun, fairness, and respect.
Job Summary
We are seeking a Delinquent Account Representative to join our team. As a Delinquent Account Representative, you will work directly with homeowners to provide exceptional customer service while assisting them with their accounts. The ideal candidate is proactive, organized, and has a high attention to detail.
Key Responsibilities
- Complete monthly collection activity reports for the HOA Board of Directors.
- Monitor accounts receivable delinquency accounts through collection control panels and related reports daily.
- Initiate action on all board collection reports returned by the board of directors and community manager.
- Initiate appropriate collection activity via past due notices, collection letters, lien preparation, small claim preparation, and preparation of accounts for referral to an attorney.
- Negotiate payment terms with customers in accordance with established guidelines to minimize collection costs.
- Receive and respond to collection-related inquiries in a prompt manner via telephone or written communication.
- Analyze customer accounts and promptly make corrections and/or modifications to files.
- Create and maintain appropriate internal communication within the department and other departments.
- Maintain professional use of all internal and external systems available through the company.
- Perform other related duties as assigned.
Requirements
- Outstanding customer service skills.
- Punctual and good attendance.
- Ability to maintain confidential information.
- Ability to work independently and meet deadlines.
- Computer and information system skills.
Perks and Benefits
- 401(k) plan with matching.
- Dental insurance.
- Employee assistance program.
- Flexible schedule.
- Health insurance.
- Health savings account.
- Life insurance.
- Paid time off.
- Professional development assistance.
- Employee referral program.
Compensation
- $18 - $20 per hour.
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