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Lead Collections Specialist
2 months ago
We are seeking a highly skilled and motivated Collections Specialist to join our team at Discover Financial Services. As a Collections Specialist, you will be responsible for servicing delinquent credit card accounts through various contact channels, minimizing losses to the company, and strengthening relationships with customers.
Key Responsibilities- Review past due accounts and contact customers to arrange acceptable payment programs.
- Build rapport with cardmembers and work with customers to secure repayment on delinquent accounts.
- Ensure compliance with company policies and procedures.
- Handle difficult collection calls as determined by center management.
- High School Diploma or GED.
- 2+ years of collections experience.
- 2+ years of advanced-level experience in customer service, detail orientation, professionalism, verbal communication, collections, negotiation, compliance, and system/computer fluency.
- 1+ years of working-level experience in listening skills.
- 3+ years of collections experience.
- 2+ years of advanced-level experience in problem-solving and influencing.
- 1+ years of working-level experience in decision-making.
- A competitive salary range of $23.25 to $29.80.
- A range of benefits, including paid parental leave, paid time off, 401(k) plan, medical, dental, vision, and health savings account.
- Opportunities for professional growth and development.
We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. Discover is committed to a diverse and inclusive workplace.
