Senior Vice President of Digital Experience

1 week ago


San Francisco, California, United States Photon USA Full time
About Photon USA

Photon USA is a leading provider of digital experiences for the Fortune 500. With over 20 years of experience, we have grown from a small team to a global organization with over 4000 team members. Our mission is to deliver exceptional digital experiences that drive business results.

Job Description

We are seeking a Senior Vice President to join our Account Management organization. As a key member of our team, you will be responsible for supporting the creation and maintenance of revenue projection sheets, managing CRM tools, and reviewing weekly compliance reports. You will also work closely with our Engineering organization to ensure effective delivery and customer satisfaction.

Key Responsibilities
  • Support the creation and maintenance of revenue projection sheets
  • Manage CRM tools, including Salesforce and InSight
  • Review weekly compliance reports and file RCA for issues
  • Review comments on PreSales/Account Management artifacts
  • Review CRM projections daily/weekly with Executive Management
  • Reconcile with Engineering organization on expectation of burn
  • Review effectiveness of Engineering organization in meeting customer expectations
  • Identify gaps in customer's process and track customer satisfaction
  • Negotiate and execute Master Services Agreements and/or SOWs with customers


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