Retail Team Member: Event Coordinator Specialist

6 days ago

Stevens Point, Wisconsin, United States Michael's Inc Full time
About Us

Michaels is a leading creative destination in North America, operating over 1,300 stores in 49 states and Canada. Our purpose is to fuel the joy of creativity.

Job Description

We are seeking an energetic and enthusiastic Retail Team Member: Event Coordinator Specialist to join our team. This role involves planning, coordinating, and facilitating events within a Michaels store to provide a stress-free, fun, and engaging experience for guests. As an Event Coordinator Specialist, you will deliver friendly customer service by helping customers shop at our store and find what they're looking for.

The ideal candidate will have excellent people skills, be able to handle job stress, and interact effectively with others, including guests of all ages and co-workers. You should also have experience working with children and children's events, as well as good communication skills, both written and verbal. Organizational skills, interpersonal skills, and creative problem-solving skills are essential for this role.

Key Responsibilities:

  • Plan and coordinate multiple events at once, including children's birthday parties and other craft classes or events.
  • Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
  • Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
  • Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
  • Communicate events with clients and store team members.
  • Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
  • Adjust plans and events based on client feedback and needs.
  • Create backup or emergency plans to be executed as needed.
  • Ensure client satisfaction for scheduled events.
  • Uphold the company's cleanliness and safety standards. Set up, break down, and clean before and after each event.

Customer Experience:

  • Help customers shop, locate products, and provide them with solutions.
  • Provide fast and friendly check out experience.
  • Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
  • Educate customers on Voice of Customer (VOC) survey.
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
  • Participate in the truck un-load, stocking and planogram (POGs) processes.
  • Complete merchandise recovery and maintenance.
  • Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
  • Support shrink and safety programs.
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
  • Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members.
  • Cross-trained in Custom Framing selling and production.
  • Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms.
About the Role

This is a part-time position that requires flexibility to work varying shifts, including nights, weekends, and early mornings. The estimated salary range for this role is $12.50-$15.00 per hour, depending on experience and qualifications.

We offer a competitive benefits package, including health insurance, paid time off, tuition assistance, and generous employee discounts.

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