Bar Service Specialist
2 weeks ago
As a Bar Service Specialist at Hotel Metro, you will play a crucial role in creating memorable experiences for our guests. Your expertise in mixology and exceptional customer service will ensure that every patron enjoys a delightful visit.
Key Responsibilities:
- Greet guests promptly and courteously as they arrive at the bar.
- Provide drink menus, offer recommendations, and address any inquiries regarding beverages.
- Accurately take and prepare beverage orders, adhering to the establishment's standard recipes.
- Conduct wine service with professionalism and care.
- Regularly check in with guests to ensure their satisfaction with food and drinks.
- Communicate any dietary restrictions or allergies clearly to the kitchen staff.
- Manage tables in the bar or dining area as directed by management.
- Record drink orders promptly in the Point of Sale (POS) system.
- Process guest payments efficiently and accurately.
- Build rapport with patrons, especially regular guests, to enhance their experience.
- Maintain a clean and organized bar area, ensuring all equipment is in good working order.
- Assist in restocking bar supplies and inventory as needed.
- Foster a positive team environment by collaborating effectively with front-of-house and back-of-house staff.
- Uphold the highest standards of sanitation and cleanliness throughout the bar.
- Express gratitude to guests as they leave, ensuring a warm farewell.
Qualifications:
- Must possess a valid bartending license.
- Minimum age requirement of 21 years.
- Excellent communication skills and a friendly demeanor.
- In-depth knowledge of wines, spirits, and cocktail preparation.
- Ability to recommend food and beverage pairings confidently.
- Basic math skills for handling transactions.
- Proficient in using POS systems and computer operations.
- Strong attention to detail and ability to thrive in a fast-paced environment.
Physical Requirements:
- Ability to stand for extended periods (up to 5 hours).
- Capable of lifting up to 40 pounds and performing physical tasks as needed.
Personal Protective Equipment:
- Closed-toe, non-slip shoes are required.
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