IT Support Specialist
15 hours ago
We are seeking a highly skilled and motivated IT Help Desk Technician to join our team at Tad PGS. As an IT Help Desk Technician, you will be responsible for providing first-level technical support to our employees and customers, troubleshooting and resolving technical issues, and escalating complex problems to senior technicians or vendors as needed.
Key Responsibilities:- Provide technical support to employees and customers via phone, email, and in-person
- Troubleshoot and resolve technical issues with hardware, software, and network connectivity
- Escalate complex problems to senior technicians or vendors as needed
- Document and track technical issues and resolutions
- Collaborate with other teams to resolve technical issues and improve overall IT services
- Bachelor's degree in Computer Science, Information Technology, or related field
- At least 4 years of experience in IT help desk or technical support role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Knowledge of Windows, Microsoft Office, and other common software applications
- CompTIA A+ certification
- Experience with help desk software and ticketing systems
- Knowledge of network protocols and devices
- Experience with cloud-based services and applications
Tad PGS is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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