IT Support Specialist

2 days ago

London, Kentucky, United States Tad PGS Full time
Job Summary

We are seeking a highly skilled IT Help Desk Technician to join our team at Tad PGS. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities
  • Provide first contact resolution for account administration, desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk.
  • Create, maintain, and modify user accounts for network and business applications.
  • Research, analyze, and diagnose problems with client systems to include hardware and software, servers, peripheral equipment, and networks.
  • Solve problems using documented processes where available and best practices where not.
  • Assist teams with incident response support and be involved in the development and presentation of training sessions.
  • Provide appropriate documentation on services provided and status updates as needed.
Requirements
  • Possess a Bachelor's degree or at least 4+ years of recent Enterprise Tier 2 IT related work experience.
  • Must have at least 4 years Enterprise Tier 2 IT Technical support experience.
  • Must be able to obtain Secret level security clearance. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information.
  • Eligibility requirements include U.S. citizenship.
  • Must have a valid driver's license, subject to motor vehicle record evaluation.
Desired Qualifications
  • Have the ability to troubleshoot and resolve technical problems for clients; to independently resolve widely varying problems using current job knowledge and using research and external resources.
  • Have hardware, software and networking troubleshooting experiencehardware experience must include desktops, laptops, mobile devices and printers; software experience includes Windows and Microsoft Office; networking experience to include understanding TCP/IP and DNS, Active Directory and Exchange.
  • Are an excellent communicator, are highly motivated and have excellent customer services skills with the ability to interface with all levels of staff.
  • Are willing and able to support operations and work necessary hours to complete critical work and/or troubleshooting and work in a call center environment that requires sitting for extended periods of time and troubleshoot problems over the phone during the assigned work hours.
  • Possess a Bachelor's degree in an IT-related field.
  • Have 4+ years' experience in a call center environment and using system management tools such as Symantec Ghost Solution Suite.
  • Have software experience with Desktop remote control tools and Windows 10, Macintosh, and iOS.
  • Possess any of the following certifications: ITIL, A+, Microsoft Certified Professional (MCP), Microsoft Certified Systems Engineer for Windows (MCSE), Apple Certified Macintosh Technician (ACMT), HDI Support Analyst.

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