IT Support Specialist
6 days ago
We are seeking a highly skilled and motivated IT Help Desk Technician to join our team at Tad PGS. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees and ensuring the smooth operation of our computer systems.
Job Responsibilities:- Provide first contact resolution for account administration, desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk.
- Create, maintain, and modify user accounts for network and business applications.
- Research, analyze, and diagnose problems with client systems to include hardware and software, servers, peripheral equipment, and networks.
- Solve problems using documented processes where available and best practices where not.
- Assist teams with incident response support and be involved in the development and presentation of training sessions.
- Provide appropriate documentation on services provided and status updates as needed.
- Possess a Bachelor's degree or at least 4+ years of recent Enterprise Tier 2 IT related work experience.
- Must have at least 4 years Enterprise Tier 2 IT Technical support experience.
- Must be able to obtain Secret level security clearance.
- Have the ability to troubleshoot and resolve technical problems for clients.
- Have hardware, software and networking troubleshooting experience.
- Are an excellent communicator, are highly motivated and have excellent customer services skills with the ability to interface with all levels of staff.
- Are willing and able to support operations and work necessary hours to complete critical work and/or troubleshooting and work in a call center environment that requires sitting for extended periods of time and troubleshoot problems over the phone during the assigned work hours.
Please note that U.S. citizenship is required for this position, and a valid driver's license is also necessary. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information.
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