Customer Service Coordinator

1 day ago


Charleston, West Virginia, United States Deanna Nesbit & Associates, Inc. Full time
About Deanna Nesbit & Associates, Inc.

Deanna Nesbit & Associates, Inc. is a reputable company seeking a skilled Customer Service Coordinator to join our team. This full-time position is onsite and requires excellent organizational skills, strong communication, and the ability to multi-task in a fast-paced environment.

Job Summary

The successful candidate will be responsible for managing and maintaining customer and technician schedules, ensuring efficient communication between the team and customers, and supporting billing and payroll processes. This role requires strong organizational skills, excellent communication, and the ability to multi-task in a dynamic environment.

Key Responsibilities:
  • Manage and maintain daily schedules for technicians, ensuring timely dispatch of service calls and projects.
  • Maintain continuous daily communication with technicians to address scheduling changes, updates, or job-related questions.
  • Ensure technicians clock in and out of the correct jobs and address discrepancies.
  • Run time reporting to assist with payroll accuracy and processing.
  • Invoice customers promptly upon service completion, ensuring billing accuracy and timely delivery.
  • Communicate with management and the warehouse team regarding materials needed for upcoming service calls and projects.
  • Maintain accurate records of all jobs, technician activities, and material requirements.
  • Proactively address scheduling conflicts and prioritize urgent service calls.
  • Provide updates to management regarding scheduling, technician performance, and any potential issues.
Required Qualifications:
  • Previous experience as a Customer Service Coordinator or in a related administrative or scheduling role (preferably in the electrical or construction industry).
  • Strong organizational and time management skills with the ability to prioritize tasks.
  • Proficient in Microsoft Office Suite (Excel, Outlook, Word) and scheduling software.
  • Strong communication skills, both written and verbal, with the ability to collaborate across teams.
  • Ability to analyze time reports and address discrepancies effectively.
  • High attention to detail and accuracy in scheduling, billing, and reporting processes.
Salary and Benefits

This full-time position offers a competitive salary of $60,000 - $70,000 per year, based on experience, along with a comprehensive benefits package, including health insurance, vacation days, sick days, holiday pay, and company-provided technology equipment.



  • Charleston, West Virginia, United States Burlington Stores Full time

    Customer Service Lead Job Description">About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Lead. In this role, you will be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional customer service at all times.Key...


  • Charleston, West Virginia, United States Hendrick Automotive Group Full time

    About this Opportunity:Hendrick Honda of Charleston is seeking a motivated Sales and Service Coordinator to join our team. In this role, you will be responsible for coordinating sales and service activities, ensuring excellent customer service, and contributing to the overall success of our dealership.Duties and Responsibilities:Perform opening and closing...


  • Charleston, West Virginia, United States Hendrick Automotive Group Full time

    About the JobWe are seeking a highly organized and detail-oriented individual to join our team as a Guest Services Coordinator. This role will be responsible for managing daily operations, including answering phones, greeting customers, and maintaining accurate records. The successful candidate will have excellent communication skills and be able to work...


  • Charleston, West Virginia, United States CRD Full time

    About the PositionWe are seeking an experienced On-Site Service Coordinator to join our team at CRD. As a key member of our facilities team, you will be responsible for maintaining a safe and healthy office environment, including performing minor maintenance repairs and supporting facility move-in/out operations.Provide exceptional customer service and...


  • Charleston, West Virginia, United States GovernmentJobs Full time

    Government Jobs - Full-Time Position">We are seeking a Transportation Services Coordinator to join the City of Charleston's Police Department. As a key member of our team, you will play a vital role in providing exceptional customer service and performing various administrative tasks to support Police Department officers and citizens.">About Our Team">The...


  • Charleston, West Virginia, United States New Beginnings of Charleston Inc Full time

    We are seeking a dedicated and compassionate individual to fill the role of Care Coordinator at New Beginnings of Charleston Inc. As a Care Coordinator, you will be responsible for developing and implementing individualized treatment plans for our youth residents.**Responsibilities:**Coordinate treatment services between service providers, including the...


  • Charleston, West Virginia, United States CAMC Health System Full time

    Healthcare Services Coordinator PositionCAMC Health System is seeking a detail-oriented and organized Healthcare Services Coordinator to join our team. In this role, you will be responsible for coordinating various aspects of patient care, including scheduling appointments, managing records, and communicating with patients and staff.This is an exciting...


  • Charleston, West Virginia, United States Snowshoe Mountain Full time

    The role of Food Service Logistics Coordinator at Snowshoe Mountain Resort is a vital part of maintaining a seamless operation during the winter and summer seasons.Job OverviewThis seasonal position involves managing inventory in the warehouse, executing deliveries to restaurants across the mountain, and adapting to various weather conditions while ensuring...


  • Charleston, West Virginia, United States Walmart Full time

    We're looking for a Customer Service Specialist to join our team at Walmart. In this role, you'll be responsible for ensuring that customer orders are filled accurately and providing excellent customer service to our customers. You'll also be working in a fast-paced environment, dispensing customer orders quickly and accurately in varying weather...


  • Charleston, West Virginia, United States City National Bank of WV Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and dedicated individual to join our team as a Customer Service Representative at City National Bank of WV. As a key member of our team, you will be responsible for providing exceptional customer service by promptly addressing customer inquiries and resolving issues.In this role, you...


  • Charleston, West Virginia, United States State Farm Insurance Full time

    Job Summary:As a Customer Relations Representative at State Farm Insurance, you will be responsible for providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. Your goal will be to maintain customer satisfaction and promote the company's insurance products and services.Key Responsibilities:•...


  • Charleston, West Virginia, United States WK Solutions Inc. Full time

    **Company Overview**We are a recognized consumer product management firm in New Jersey. Our dedication to fostering long-lasting relationships between clients and their consumers sets us apart from the competition.We are seeking a highly skilled individual to join our team as a Customer Service Representative.Job DescriptionAs a Customer Service...


  • Charleston, West Virginia, United States Walgreens Full time

    At Walgreens, we're looking for a dedicated Customer Service Representative to join our team. In this role, you will be responsible for delivering exceptional customer service and providing a seamless shopping experience. Key responsibilities include:Registering sales on assigned cash register and providing customers with courteous, fair, friendly, and...


  • Charleston, West Virginia, United States Harris Teeter Full time

    Overview: Harris Teeter is seeking a motivated and customer-focused individual to join our team as a Customer Service Clerk. This role involves providing exceptional service to customers, operating cash registers accurately and efficiently, and maintaining the security of all funds in the cash register.">Salary: $18-$22 per hour, depending on experience">Job...


  • Charleston, West Virginia, United States FedEx Full time

    As a Customer Service Specialist at FedEx, you will be responsible for following instructions from supervisors and assisting other team members in performing store functions. This role involves collaborating with the team to ensure excellent customer service and achieving business objectives. Your key responsibilities include:Following instructions from...


  • Charleston, West Virginia, United States Michael's Inc Full time

    We are seeking a highly motivated Customer Service Representative to join our team at Michaels. In this role, you will play a key part in providing outstanding customer service by engaging with customers, resolving their queries, and ensuring a seamless shopping experience. As a Customer Service Representative, you will work closely with the sales floor team...


  • Charleston, West Virginia, United States Hudson Automotive Group, Inc Full time

    Service Advisor Role OverviewAt Hudson Automotive Group, Inc, we are committed to delivering exceptional customer experiences. As a Service Advisor, you will play a pivotal role in ensuring our customers receive outstanding service and support throughout their vehicle's service process.Key Responsibilities:Guide customers through the service process,...


  • Charleston, West Virginia, United States Best Buy Full time

    Job DescriptionWe are seeking a motivated and enthusiastic Customer Service Representative to join our team at Best Buy. In this role, you will be the face of our company, responsible for providing an exceptional customer experience.Key Responsibilities:Greet and welcome customers in a warm and friendly manner.Use acquired skills and knowledge to recommend...


  • Charleston, West Virginia, United States Aldi Inc. Full time

    About the RoleWe are seeking a motivated and detail-oriented Customer Service Specialist to join our team as an ALDI Cashier or Stocker. As a key member of our store staff, you will be responsible for providing exceptional customer service, operating cash registers, stocking shelves, and maintaining a clean and organized store environment.Estimated Salary:...


  • Charleston, West Virginia, United States Hyundai of North Charleston Full time

    About the Role: We are seeking a skilled Customer Service Specialist to join our team at Hyundai of North Charleston. In this role, you will be responsible for providing exceptional customer service to our clients, answering their inquiries, and resolving their concerns in a timely and professional manner.Key Responsibilities:Respond to customer calls and...