Customer Service Coordinator
1 day ago
Deanna Nesbit & Associates, Inc. is a reputable company seeking a skilled Customer Service Coordinator to join our team. This full-time position is onsite and requires excellent organizational skills, strong communication, and the ability to multi-task in a fast-paced environment.
Job SummaryThe successful candidate will be responsible for managing and maintaining customer and technician schedules, ensuring efficient communication between the team and customers, and supporting billing and payroll processes. This role requires strong organizational skills, excellent communication, and the ability to multi-task in a dynamic environment.
Key Responsibilities:- Manage and maintain daily schedules for technicians, ensuring timely dispatch of service calls and projects.
- Maintain continuous daily communication with technicians to address scheduling changes, updates, or job-related questions.
- Ensure technicians clock in and out of the correct jobs and address discrepancies.
- Run time reporting to assist with payroll accuracy and processing.
- Invoice customers promptly upon service completion, ensuring billing accuracy and timely delivery.
- Communicate with management and the warehouse team regarding materials needed for upcoming service calls and projects.
- Maintain accurate records of all jobs, technician activities, and material requirements.
- Proactively address scheduling conflicts and prioritize urgent service calls.
- Provide updates to management regarding scheduling, technician performance, and any potential issues.
- Previous experience as a Customer Service Coordinator or in a related administrative or scheduling role (preferably in the electrical or construction industry).
- Strong organizational and time management skills with the ability to prioritize tasks.
- Proficient in Microsoft Office Suite (Excel, Outlook, Word) and scheduling software.
- Strong communication skills, both written and verbal, with the ability to collaborate across teams.
- Ability to analyze time reports and address discrepancies effectively.
- High attention to detail and accuracy in scheduling, billing, and reporting processes.
This full-time position offers a competitive salary of $60,000 - $70,000 per year, based on experience, along with a comprehensive benefits package, including health insurance, vacation days, sick days, holiday pay, and company-provided technology equipment.
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