Customer Service Liaison

1 week ago


Charleston, West Virginia, United States WK Solutions Inc. Full time

**Company Overview**

We are a recognized consumer product management firm in New Jersey. Our dedication to fostering long-lasting relationships between clients and their consumers sets us apart from the competition.

We are seeking a highly skilled individual to join our team as a Customer Service Representative.

Job Description

As a Customer Service Representative, you will have the opportunity to train directly with senior-level executives and gain extensive knowledge on how to effectively represent our clients.

You will collaborate with our finest team members across departments like Client Relations, Customer Service, and Sales.

This role is designed for someone with a true passion for fostering positive client relations and creating value.

Responsibilities:

  • Enhance every customer's experience by providing a genuine, positive, and professional interaction when assisting them directly or virtually over the phone.
  • Increase new customer acquisitions by utilizing product knowledge to educate potential customers on our client's products, services, and sales promotions.
  • Apply market research and competitive pricing to upsell our client's products and services when it benefits the customer's needs.
  • Identify potential client services concerns and facilitate proactive intervention steps.
  • Ensure any records of the customer's contact information, billing address, installation date, and preferred sales package are correct before submitting them to our Sales team.
  • Gain full comprehension of our client's campaign goals, current promotions, new expansions, and sales targets by attending all conference calls and participating in on-site training sessions.
  • Collaborate with fellow Customer Service and Sales teams to establish and achieve daily sales goals.

Preferred Skills:

  • A charismatic, empathetic, and personable demeanor that is well-perceived by potential customers and fellow Client Service Trainees.
  • Adaptability to fast-paced environments and flexibility working both independently and collaboratively in a team.
  • An extroverted nature and confident verbal communication, visual presentation, and public speaking skills.
  • Solution-oriented and provides creative, clear, and concise responses to our customer's issues through critical thinking.
  • A self-driven, motivated, and eager attitude to train with our senior-level Client Service Trainees to develop stronger relationship-building skills with our clients.

Basic Qualifications:

  • A High School diploma or comparable certification required.
  • Certification in customer relations, customer service, or a similar field recommended.
  • A Bachelor's degree in Business Administration, Business Management, Communications, or other related field preferred.
  • 0-3 years of experience working in Client Services, Client Relations, Customer Service, and Sales preferred.
  • Flexible schedule and reliable transportation to meet directly with clients.

Estimated Salary: $45,000 - $65,000 per year, based on location and experience.



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