Overnight Customer Experience Specialist
3 weeks ago
About Rivian
Rivian is a pioneering electric vehicle manufacturer dedicated to keeping the world adventurous forever. Our diverse team shares a passion for the outdoors and a commitment to protecting it for future generations.
Job Summary
This is a proactive job posting, allowing us to build a pipeline of qualified candidates for future openings. As an Overnight Customer Experience Specialist, you will engage with Rivian customers, identifying unique needs to create individualized experiences, including demonstration drives and customer deliveries.
Key Responsibilities
- Support new and existing customers as a Rivian product expert
- Execute local registration documents with customers during delivery
- Be resourceful, explore your curiosity, and ask questions to seek customer-centric solutions to problems
- Work closely with internal cross-functional partners to ensure vehicle standards and operational processes meet Rivian's excellence
Requirements
- Previous EV experience a plus
- Must be at least 21 years of age
- High School Diploma or GED required
- Ability to work a flexible schedule to support customers on nights, weekends, and/or holidays
- Ability and willingness to travel based on business needs to support other market launches and operations
Competencies
- Customer-focused mindset
- Adaptable to a fast-paced and constantly changing environment
- Ability to multitask and prioritize tasks based on level of importance and urgency
- Team-player with strong communication skills
- Ability to work autonomously and consistently with limited direction
Physical Requirements
- Willingness to work in various working conditions, including being in a full-service retail center or unpredictable weather conditions
- Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs)
Equal Opportunity Employer
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
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