Customer Service Lead

5 days ago


Chelsea, Massachusetts, United States Burlington Full time
Customer Service Lead Role at Burlington

As a Customer Service Lead at Burlington, you will be responsible for:

  • Directing cashier coverage and customer flow at the front of lines to ensure efficient service.
  • Assisting the management team in communicating promotions and company updates.
  • Monitoring and validating returns, exchanges, check authorizations, voids, and other transactions.
  • Supporting training for team members.


Key Responsibilities:

Direct cashier coverage and customer flow at the front of lines to ensure efficient service.

Assist management team in communicating promotions and company updates.

Monitor and validate returns, exchanges, check authorizations, voids, and other transactions.

Support training for team members.

What You Will Gain:

As a Customer Service Lead at Burlington, you will gain valuable experience in customer service, leadership, and team management. You will have the opportunity to work with a dynamic team and contribute to the success of the store.

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