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Front Desk Representative

2 months ago

Albany, New York, United States Hilton Albany Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hilton Albany. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, handling reservations, and maintaining a high level of organization and attention to detail.

Key Responsibilities
  • Receive and process accommodation reservations, ensuring accurate and timely handling of guest information.
  • Provide detailed information to guests regarding hotel procedures, policies, and facilities, ensuring a seamless and enjoyable stay.
  • Maintain accurate records of guest reservations, adhering to credit card security requirements and hotel operations procedures.
  • Perform routine cleaning and maintenance tasks to ensure a clean and welcoming environment for guests.
  • Assist with minor repairs and replacements of room furniture, fixtures, and equipment, documenting all necessary actions.
  • Respond promptly to guest requests for repairs and maintenance, ensuring timely resolution.
  • Collaborate with other team members to achieve common goals and objectives, including assisting with laundry and housekeeping tasks as needed.
  • Report lost-and-found items in accordance with hotel procedures, ensuring a secure and organized environment.
Requirements
  • 1 year of customer service experience preferred.
  • High school diploma or equivalent required.
  • Basic working knowledge of computer software, including word processing and ability to multitask.
  • Excellent communication and interpersonal skills, with ability to interact with diverse personalities.
  • Strong organizational and time management skills, with ability to prioritize tasks and meet deadlines.
  • Ability to walk and climb/descend stairs approximately 20% of the time.
  • Ability to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks.
  • Ability to regularly lift and carry up to 20 pounds without assistance.
  • Commitment to maintaining a high standard of personal hygiene and appearance.
Equal Opportunity Employer

Hilton Albany is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.