Front Desk Associate
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate at Homewood Suites Albany. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Assist guests efficiently, courteously, and professionally at all times
- Maintain a high level of service and hospitality
- Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in a timely manner
- Post guest charges, collect payments, and follow all cash handling procedures as required by the hotel
- Be knowledgeable of the hotel brand and various programs (rewards programs, special offers)
- Be a great communicator to various departments and management on guest comments and concerns
- Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance
- Maintain and promote a positive and cooperative work relationship with all hotel departments
- Have full knowledge of hotel safety and emergency procedures
Requirements:
- High School Diploma
- Experience in working with the public in a service industry or in related activities is preferred
Work Schedule:
We are looking for someone who can work a flexible schedule that includes days, evenings, weekends, and holidays. Shifts include 6:30a - 3p and 2:30p - 11p.
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