Client Onboarding Expert

6 days ago


St Petersburg, United States Zelis Full time
Job Description

**Position Overview**

As a key member of the Zelis Implementation Team, the Implementation Support Specialist plays a vital role in ensuring seamless client onboarding and successful implementation of our solutions. This role requires collaboration with clients, internal stakeholders, and cross-functional teams to analyze client needs, configure our systems, and provide exceptional support throughout the implementation process.

**Key Responsibilities**

  • Facilitate client calls to understand their needs and provide solutions to address project requirements.
  • Apply technical expertise and knowledge of Zelis products to assist clients with their needs.
  • Design and develop payer communication documents and ID cards to meet client requirements.
  • Perform quality checks to ensure accuracy and completeness of testing output before delivering to clients.
  • Utilize project management tools, such as Jira, to track progress, assign tasks, and collaborate with team members.
  • Maintain secure user access and perform annual security audits under the supervision of the Manager of Implementation.
  • Collaborate with the Implementation Team to identify opportunities for process improvements, cost savings, and efficiency gains.
  • Prioritize tasks based on project deadlines and revenue impact, with guidance from the Manager of Implementation.

**Required Qualifications**

  • Must reside within 100 miles of our St Louis, MO or St Petersburg, FL location.
  • High School diploma or equivalent GED.
  • 4+ years of work experience in an office setting.

**Preferred Qualifications**

  • BS or BA degree in Computer Science, Engineering, or other technical field.
  • 3+ years of experience working in the Healthcare Industry.
  • Knowledge of healthcare claims communication processes and printing aspects of claims communications documents or enrollment materials.
  • Ability to understand and utilize web-based applications for project management and client business-to-business applications.


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