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Client Relations Specialist

2 months ago

Englewood, Colorado, United States RealManage Full time

Position Overview:

RealManage is a prominent national firm recognized in the Inc. 5000, operating across 26 states, providing essential services to homeowners associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. We also cater to esteemed developer and builder clients nationwide.

As one of the largest and rapidly expanding firms in the community management sector, RealManage is committed to delivering exceptional solutions at competitive prices, leveraging the best personnel, practices, and technology through cloud-based and mobile applications. Our mission is to offer comprehensive and innovative solutions, surpass customer expectations, ensure transparency in our operations, continuously measure and enhance our performance, foster a professional and diverse work environment, and maintain a financially robust organization that drives industry-leading innovations.

Core Values:

  • Integrity: We consistently uphold ethical standards.
  • Respect: We value our customers, employees, and company, fostering mutual respect in all relationships.
  • Selflessness: We are part of a greater mission beyond individual contributions.
  • Personal Relationships: We prioritize building professional relationships; people engage with those they trust.
  • Continuous Improvement: We are committed to perpetual learning and growth.

Key Responsibilities:

  • Deliver exceptional customer service to homeowners regarding account inquiries and maintain accurate account information through various communication channels.
  • Address and resolve customer complaints effectively.
  • Engage with customers via phone, email, and chat to provide informed responses regarding homeowner accounts and associations.
  • Process Work Order requests efficiently.
  • Guide homeowners in navigating our digital platforms.
  • Collaborate with internal teams to fulfill homeowner needs.
  • Support incoming and outgoing communication efforts.
  • Act as a subject matter expert within the Customer Care call center.
  • Prepare and manage correspondence as required.
  • Conduct research on homeowner accounts.
  • Perform additional related tasks as necessary.

Essential Competencies:

  • Positive and energetic demeanor.
  • Strong conflict resolution skills with the ability to handle complex customer issues professionally.
  • Excellent multitasking abilities.
  • Detail-oriented with effective problem-solving skills.
  • Ability to collaborate effectively within a team environment.
  • Punctuality and a strong work ethic are essential.
  • Proficient in Microsoft Office Suite and adaptable to internal ERP systems.
  • Outstanding communication and organizational skills.
  • Professional phone etiquette and presence.
  • Capacity to exercise independent judgment responsibly.
  • Customer service-oriented mindset.
  • Flexibility in approach.
  • Strong presentation skills.
  • Ability to manage stress effectively.

Qualifications:

  • Proficient in customer service systems.
  • Experience with MS Office applications.
  • Knowledge of the Community Association industry and relevant state statutes.
  • Bi-lingual in Spanish is preferred.
  • Strong organizational and verbal communication skills.
  • Reliable transportation is required.

Compensation and Benefits:
$18.00 to $21.00 per hour, commensurate with experience and education.

Benefits Include:

  • Medical, Dental, and Vision Insurance.
  • Life and Disability Insurance.
  • Health Savings Account (HSA).
  • Flexible Spending Account (FSA).
  • Education Reimbursement.
  • 401K matching.
  • Employee Assistance Program (EAP).
  • 11 paid holidays.