Client Success Specialist
20 hours ago
Early Learning Ventures (ELV) is seeking a Client Success Specialist to join our Business Services Team. As a key member of our team, you will play a vital role in supporting early childcare programs and making a difference in the lives of children.
Key Responsibilities:- Provide exceptional support to early childcare programs, remotely and in person, by delivering product and service information, troubleshooting, and resolving product and service problems.
- Develop and deliver training on products and services to early childcare program directors and staff in a variety of formats, including instructor-led and webinars.
- Assist in creating and maintaining training content for both in-person and online trainings.
- Support the retention of existing early childcare clients and provide onboarding and implementation support for new clients.
- Maintain accurate records in various reporting databases and prepare product and service reports.
- Establish and maintain effective relationships with internal and external stakeholders, providing feedback and reinforcement regularly.
- Follow project objectives, policies, procedures, and performance standards within the boundaries of requirements and project specifications.
- Maintain thorough follow-up with customers, direct reports, team members, and the entire organization.
- Assist with technology product updates and quality assurance.
- Collaborate with cross-team work as needed.
- Perform other duties as assigned.
- Assist with occasional translations.
- Utilize CRM tools to track client support and follow-ups.
- Fluent in both English and Spanish, with excellent written and verbal communication skills in both languages.
- Detail-oriented and results-focused.
- Ability to learn new software systems quickly.
- Excellent time-management and prioritization skills.
- Solid project and product management skills, with demonstrated experience delivering on a deadline.
- Independent thinker and problem solver.
- Resourceful with good follow-up skills.
- Commitment to seeing tasks through to the end.
- Presence of mind, analytical thinking, and logical thinking.
- Ability to accept, promote, and lead change within the work environment.
- Effective influence and communication skills cross-functionally.
- Desire to work in a fast-paced, ever-changing environment.
- Bachelor's Degree preferred.
- 1-3 years' experience in customer service, data entry, product training.
- Proficient with Microsoft Office Products.
- Familiarity with multiple operating systems and cloud-based applications.
- Familiarity with CRM tools.
- Ability to navigate multiple browsers, tabs, and windows.
- Dedicated private workspace on remote workdays.
- Reliable internet connection with a minimum download speed of 90 Mbps and minimum upload speed of 15 Mbps.
- Excellent benefits (medical, dental, & vision)
- Company-paid life insurance
- 401(k) with company match
- Employee assistance programs
- Paid vacation days
- Paid personal days
- Paid holidays
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