Elv Client Success Specialist

1 week ago

Englewood, Colorado, United States CIG Corp Full time
Job Title: Elv Client Success Specialist

Early Learning Ventures (ELV) is seeking a highly skilled and motivated Client Success Specialist to join our Business Services Team. As a Client Success Specialist, you will play a critical role in ensuring the success of our early childcare programs by providing exceptional support and services.

Key Responsibilities:
  • Provide product and service information, troubleshooting, and resolving product and service problems to early childcare programs.
  • Deliver training on products and services to early childcare program directors and staff in a variety of formats, including instructor-led and webinars.
  • Assist in developing and maintaining training content for both in-person and online trainings.
  • Support retention of existing early childcare clients and provide onboarding and implementation support for new clients.
  • Maintain accurate records in various reporting databases and prepare product and service reports.
  • Establish and maintain effective relationships with internal and external stakeholders, providing feedback and reinforcement regularly.
  • Follow project objectives, policies, procedures, and performance standards within the boundaries of requirements and project specifications.
  • Maintain thorough follow-up with customers, direct reports, team members, and the entire organization.
  • Assist with technology product updates and quality assurance.
  • Collaborate with cross-team work as needed.
  • Perform other duties as assigned.
  • Assist with occasional translations.
  • Utilize CRM tools to track client support and follow-ups.
Qualifications:
  • Fluent in both English and Spanish, with excellent written and verbal communication skills in both languages.
  • Detail-oriented and results-focused.
  • Ability to learn new software systems quickly.
  • Excellent time-management and prioritization skills.
  • Solid project and product management skills, with demonstrated experience delivering on a deadline.
  • Independent thinker and problem solver.
  • Resourceful with good follow-up skills.
  • Commitment to seeing tasks through to the end.
  • Presence of mind, analytical thinking, and logical thinking.
  • Ability to accept, promote, and lead change within the work environment.
  • Effective influence and communication skills cross-functionally.
  • Desire to work in a fast-paced, ever-changing environment.
Education & Experience:
  • Bachelor's Degree preferred.
  • 1-3 years' experience in customer service, data entry, product training.
  • Proficient with Microsoft Office Products.
  • Familiarity with multiple operating systems and cloud-based applications.
  • Familiarity with CRM tools.
  • Ability to navigate multiple browsers, tabs, and windows.
Remote Office Requirements:
  • Dedicated private workspace on remote workdays.
  • Reliable internet connection with a minimum download speed of 90 Mbps and minimum upload speed of 15 Mbps.
What Does Early Learning Ventures Have to Offer You?
  • Excellent benefits (medical, dental, & vision).
  • Company-paid life insurance.
  • 401(k) with company match.
  • Employee assistance programs.
  • Paid vacation days.
  • Paid personal days.
  • Paid holidays.

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