Client Support Associate

3 days ago


Chicago, Illinois, United States Verano Full time
About the Role

We are seeking a highly motivated and experienced Client Support Associate to join our team at Verano. As a key member of our dispensary support team, you will be responsible for ensuring the satisfaction and success of our dispensary partners.

Key Responsibilities
  • Primary Point of Contact: Act as the primary point of contact for dispensary staff, providing timely support, addressing inquiries, and delivering comprehensive product information.
  • Activation and Promotion: Collaborate with our marketing team to execute in-store activations and promotional events aimed at increasing brand visibility and driving sales within dispensaries.
  • Merchandise Distribution: Coordinate the distribution of promotional merchandise and items to dispensary staff to enhance brand awareness and foster loyalty.
  • Menu Management: Regularly audit dispensary menus to ensure accurate representation of our product offerings and promptly update as necessary.
  • Training and Education: Conduct training sessions and distribute educational materials to dispensary staff to enhance product knowledge and sales effectiveness.
  • Travel and Representation: Possess reliable transportation to travel to various dispensary locations for in-person engagements and activations. Represent the brand at industry events, trade shows, and community gatherings, networking with potential customers and partners to expand brand reach.
Requirements
  • Education: Bachelor's Degree or equivalent work experience in marketing or business.
  • Experience: Previous experience in customer service, sales, or marketing, preferably in the cannabis industry.
  • Skills: Strong strategic and critical thinking capabilities, ability to manage multiple priorities in a fast-paced environment, high level of integrity, excellent written and oral communication skills, and proven background of leading through influence.
Working Environment

This role will require travel up to 90% of the time and will be performed in an office environment. The noise level in the work environment is usually moderate.



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