Front Office Manager

3 weeks ago


Benton Harbor, Michigan, United States Hampton Inn Benton Harbor, 1921 Pipestone Rd Benton Harbor, Full time
Job Description

Front Office Manager

At Hampton Inn Benton Harbor, we're seeking a skilled Front Office Manager to lead our front desk team and provide exceptional guest experiences.

Key Responsibilities:

  • Supervise front office team members to ensure efficient and smooth operations.
  • Provide outstanding customer care and maintain a friendly demeanor.
  • Respond professionally to guest inquiries and concerns.
  • Use suggestive selling techniques to maximize room occupancy and revenue.
  • Train, direct, and resolve issues for front desk team members.
  • Ensure accurate processing of hotel charges and invoices.
  • Maintain cleanliness, organization, and adherence to health regulations.
  • Correspond with group and travel agents for special requests.
  • Assist with sales and marketing efforts as directed.
  • Maintain strong relationships with other departments.
  • Operate EPBX equipment and manage cash transactions.
  • Update and action the front office and hotel logbooks.
  • Follow guest check-in and security procedures.
  • Take responsibility in the absence of the General Manager.

Qualifications:

  • Associate's degree or equivalent from a two-year college or technical school; or six months to one year of related experience/training.
  • Strong leadership, communication, and customer service skills.
  • Detail-oriented with planning and organizational abilities.
  • Computer and accounting knowledge.
  • Alcohol awareness certification and other required certifications.

Benefits:

  • Employee assistance program
  • Employee hotel room discount
  • Holiday pay
  • Paid training
  • Professional development assistance

At Hampton Inn Benton Harbor, we offer a dynamic work environment, opportunities for growth and development, and a commitment to diversity, equity, and inclusion. If you're a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.


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