Field Operations Strategy Manager

4 weeks ago


Benton Harbor, Michigan, United States Whirlpool Corporation Full time
About Whirlpool Corporation

Whirlpool Corporation is a leading kitchen and laundry appliance company, constantly striving to improve life at home and inspire generations with its iconic brands. The company is driving meaningful innovation to meet the evolving needs of consumers through its portfolio of brands, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator.

In 2023, the company reported approximately $19 billion in annual sales, 59,000 employees, and 55 manufacturing and technology research centers.

Additional information about the company can be found at Whirlpool Corporation.

The Team You Will Be Part Of

The Field Operations Strategy Manager is a member of the Field Operations unit within the broader Consumer Services and Consumer Service Integrated Business Unit teams.

In this role, you will help lead and create an emerging service strategy, and be instrumental in the success of the service and parts go-to-market strategies.

You will work closely with the Service, Sales, Systems, and Training leaders as well as other related business partners to expand service offerings, improve service levels, and meet the critical NAR imperative of driving service as a differentiator.

Your Day-to-Day Tasks

Your primary responsibilities will include:

  • Creating an overarching best-in-class Field Service strategy
  • Supporting parts go-to-market strategies
  • Connecting operational activities to P&L management
  • Benchmarking across the industry
  • Managing projects across Field Operations

In addition, this role will be responsible for improving operational metrics, controlling costs, and delivering profitability to the Consumer Service Integrated Business Unit teams.

Requirements

To be successful in this role, you will need:

  • A Bachelor's degree
  • 5+ years of work experience in a Service Management role
  • Willingness and ability to travel up to 30%

Preferred skills and experiences include:

  • MBA
  • Solid understanding of organizational strategy design and results-driven implementation
  • Lean training (Continuous Improvement Fundamentals, Operational Excellence)
  • Supply chain management, marketing, sales, customer service, E-Commerce, and Customer Relationship Management skills/experience
  • Excellent communication and interpersonal skills
  • Proven track record in applying strategic orientation through organizational design
  • Ability to simplify complex business processes and deliver simple solutions to challenges
  • Customer Centric - develop and maintain relations with internal stakeholders
  • Excellent analytical skills
  • Ability to collaborate effectively with business partners
  • Proficient in Microsoft or Google suite applications
What We Offer

Whirlpool Corporation offers a generous benefits package, employee discount, fitness & educational reimbursement programs, kitchenettes, and more. Our Saint Joseph/Benton Harbor locations feature beautiful, recently renovated office space, free coffee, biking/walking trails, and access to The Eddy - Early Childhood Center (depending upon availability - additional costs required).

Our Ways of Working

We strive to provide an environment that helps you bring your best to Whirlpool every day. We apply 'always on' flexibility to all work days. You will have the autonomy to manage personal, family, and outside-of-work commitments as needed. Employees in this role work in person Monday through Thursday with the option to work from anywhere on Friday.

We offer other flexibility and industry-leading time-off benefits that will help you balance what's important at work and at home, including:

  • Flexible Friday - Option to work extra hours Monday through Thursday to finish up work early on Friday.
  • Two-Week Work from Anywhere - Minimum of one-week increments for a total of two weeks per year.
  • Sabbatical - Four weeks paid leave after every five years of service.

Connect with us and learn more about Whirlpool Corporation by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram, and YouTube.

At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.



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