Retail Operations Supervisor
1 week ago
At Foot Locker, we are looking for a dedicated individual who thrives in a dynamic retail environment. As a Customer Experience Team Leader, you will play a pivotal role in enhancing the in-store experience for our customers. Your responsibilities will encompass various aspects of store management, including operational excellence, team training, employee engagement, visual merchandising, and safeguarding store assets. In the absence of the Store Manager, you will take on all managerial responsibilities, ensuring that our sales targets and profit objectives are met.
Key Responsibilities- Inspire and guide your team to achieve sales goals while delivering outstanding customer service.
- Maintain high levels of customer satisfaction by being well-versed in our product offerings and collaborating with colleagues to provide exceptional service.
- Meet and exceed sales, customer experience, merchandising, visual, and operational standards.
- Serve as a liaison between customers, sales associates, and store management.
- Demonstrate expertise in product knowledge and trends to meet customer needs effectively.
- Stay informed about all product knowledge and upcoming trends.
- Foster a positive and inclusive workplace culture.
- Proven leadership experience with a minimum of 1 year in a customer-facing retail role.
- Comfortable engaging with customers to provide an elevated shopping experience.
- Driven to achieve exceptional results through enthusiasm for customer interaction and athletic merchandise.
- Adaptable and resourceful in responding to the fast-paced demands of an omni-channel retail environment.
- Proactive in completing tasks and activities with minimal supervision.
- Strong analytical and mathematical skills, including problem-solving and financial analysis.
- Exemplary ethics, values, integrity, and trustworthiness.
- Availability to work flexible hours, including evenings, weekends, and holidays.
Hourly Rate: $20.50
Bonus Opportunities
Weekly Pay Schedule
Paid Time Off
Employee Discounts of 30-50%
Comprehensive Life, Medical, and Dental Coverage
Opportunities for Development and Career Advancement
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