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Client Support Specialist

2 months ago

Folsom, California, United States ConferenceDirect LLC Full time
Position Overview

The Customer Service Agent is tasked with managing incoming calls, providing assistance to clients, and inputting information into various software systems. Effective teamwork and compliance with departmental protocols are essential aspects of this position.

Key Responsibilities:

  • Handle hotel bookings and event sign-ups
  • Address customer questions through electronic communication
  • Ensure promptness in call management
  • Engage in productive negotiations with clients
  • Accurately record interactions
  • Enhance efficiency and oversee task queues

Qualifications:

  • High School Diploma or equivalent
  • Minimum of 2 years in a customer service environment
  • Strong verbal communication abilities
  • Fluency in Spanish and French
  • Preferred experience in the Hotel, Hospitality, Event, or Conference Management sectors
  • Willingness to operate within designated business hours

Additional Information:

  • Comprehensive training program required
  • Other responsibilities may be assigned as needed