Sales Representative

6 days ago

Houston, Texas, United States Puffer Sweiven Full time
About the Role

Puffer-Sweiven is seeking a highly skilled Sales Associate to join our team. As a Sales Associate, you will be responsible for developing and maintaining relationships with existing and new customers, identifying business opportunities, and providing exceptional customer service.

Key Responsibilities
  • Proposal and Quote Development: Prepare and submit proposals or quotes for represented petrochemical/refining application solutions, including valve engineering, delivery, and pricing.
  • Account Management: Assist Outside Sales in achieving strategic goals of assigned accounts and interact with customers on a day-to-day basis to provide technical, commercial, and general sales support.
  • Customer Requirements Management: Develop customer requirements and identify opportunities to add value, uplift margin, and expand scope of product supply.
  • Order Management: Manage change of customer requirements to quotations and active orders, reducing non-conformance and driving customer satisfaction.
  • Post-Award Activities: Proactively follow up with customers on quotations, achieving a high rate of conversion to orders and ensuring a positive customer experience.
  • Team Support: Take appropriate oversight of sales assistants in order entry, determination of item delivery status, and order expediting.
  • Workload Management: Manage workload and engage available internal and external resources as required to meet customer-imposed deadlines.
  • Technical Proficiency: Continually develop and maintain a high level of technical proficiency with products and services represented.
  • Process Improvement: Evaluate and suggest improvements to team processes and tools that will improve efficiency and increase customer dependency.
Requirements
  • Education: BS/BA degree preferred or combination of applicable education and experience.
  • Experience: 3-5 years as an Inside sales representative or equivalent in a technical sales environment. Previous valve experience is highly desirable, but not required.
  • Skills: Strong PC proficiency, including MS Office, principal supplied tools, internal business system, and internet. Outstanding written and verbal communication skills.
Competencies
  • Communication and Coordination: Ability to communicate and coordinate with a cross-section of other employees, principals, and customers.
  • Customer Service: Strong customer service skills, including the ability to develop rapport and trust with customers and other employees.
  • Conflict Resolution and Problem-Solving: Good conflict resolution and problem-solving skills.
  • Self-Management: Strong self-management skills, including dependability, initiative, innovation, professionalism, and organization skills.
  • Attention to Detail: Demonstrated attention to detail.
  • Leadership: Demonstrated leadership skills.
  • High Ethical Standards: High ethical standards in dealing with customers and principals.

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