Helpdesk Support Specialist
2 weeks ago
The Helpdesk Technician plays a vital role in ensuring the smooth operation of our IT systems. As the primary point of contact for technical assistance, this role involves providing timely and professional support to team members via phone or email. The successful candidate will be responsible for diagnosing and resolving basic technical issues, documenting issues and their resolutions, and escalating unresolved problems to higher-level support.
Key Responsibilities- Technical Support: Provide remote troubleshooting and technical assistance to team members, ensuring that employees receive accurate information and support.
- Issue Resolution: Diagnose and resolve basic technical issues using remote diagnostic tools and guided questioning.
- Documentation: Document all issues and their resolutions in the ticketing system, ensuring records are accurate and current.
- Escalation: Forward unresolved issues to higher-level support, ensuring complex problems are addressed efficiently.
- Inventory Management: Assist in maintaining accurate records of IT hardware and software inventory.
- User Support: Support users in account setup, basic training, access to IT systems, and during new technology rollouts.
- Education: High school diploma or equivalent.
- Experience: 1-3 years' experience as a Helpdesk Technician or in a similar support role.
- Skills: Proficiency with Microsoft Office 365 and Azure AD, strong understanding of computer systems, mobile devices, and other tech products, ability to diagnose and resolve technical issues effectively, excellent communication skills, and customer-focused approach.
Arizona Pain is a leading integrated pain clinic that provides comprehensive pain management solutions. Our team of dedicated professionals is committed to improving our patients' quality of life. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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