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Client Success Specialist

2 months ago


San Francisco, California, United States Helicone, Inc. Full time

Job Title:
Customer Success Manager (AI Solutions)

Location:
Remote

About Helicone:

Helicone is at the forefront of AI observability, providing an innovative open-source platform that equips developers with essential tools for Language Learning Models (LLMs).

Our platform is user-friendly, featuring interfaces for OpenAI requests, efficient rate limiting, and comprehensive tracking of costs and performance metrics.


Key Responsibilities:
Act as the main liaison for Helicone's clients, ensuring their effective adoption and use of our AI solutions.
Collect client insights and work closely with the product team for ongoing enhancements.
Facilitate product demonstrations and training sessions.
Build and sustain long-term client partnerships.
Recognize opportunities for upselling and cross-selling.

Required Skills:
Demonstrated experience in customer success or account management within the technology or AI sector.
Strong grasp of AI and machine learning principles.
Exceptional communication and interpersonal abilities.
Capability to troubleshoot and deliver solutions-oriented assistance.
Strong organizational capabilities and meticulous attention to detail.

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