Warranty Process Specialist
2 weeks ago
Slate, a new company exploring electric vehicle development, is seeking a highly skilled Warranty Process Specialist. The ideal candidate will design and implement a comprehensive warranty process from the ground up. This role involves developing a system that enhances customer satisfaction, minimizes risk, and ensures compliance with all legal requirements. A bachelor's degree in business administration or a related field is required; 8 years of warranty management experience with an emphasis on delivering warranty software implementations is also necessary.
The successful Warranty Process Specialist will be responsible for designing and leading the end-to-end warranty process, including system selection, reporting, budgeting, adjudication escalation, hiring, and implementation of warranty software. They will also integrate warranty software solutions for tracking and handling claims and ensure seamless integration with existing company systems (QMS/PLM/ERP). Additionally, they will establish clear warranty terms and conditions, design and lead the warranty claim process, hire and train a team of warranty specialists, analyze warranty data to identify trends, and ensure compliance with all legal and regulatory requirements.
Estimated Salary: $120,000 - $150,000 per year based on location and experience.
Slate is proud to offer a competitive salary and benefits package to its employees. We are an Equal Employment Opportunity and Affirmative Action employer and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure, and life experiences.
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Comprehensive Warranty Specialist
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End-to-End Warranty Management Specialist
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Comprehensive Warranty Manager
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