Comprehensive Warranty Manager

4 weeks ago


Troy, Michigan, United States Slate Full time
Job Summary:

We are seeking a talented Comprehensive Warranty Manager to join our growing team at Slate. As a key member of our organization, this individual will be responsible for overseeing the entire warranty process, ensuring seamless integration with existing systems, and providing exceptional customer service. The ideal candidate will have a strong understanding of warranty processing, manufacturing processes, and quality control, as well as experience with warranty management software and CRM systems. A bachelor's degree in business administration or a related field is required, and 8 years of warranty management experience with an emphasis on delivering warranty software implementations is preferred.

Responsibilities:
  • Design and lead the end-to-end warranty process, including system selection, reporting, budgeting, adjudication escalation, hiring, and implementation of warranty software.
  • Integrate warranty software solutions for tracking and handling claims and ensure seamless integration with existing company systems (QMS/PLM/ERP).
  • Establish clear warranty terms and conditions, design and lead the warranty claim process, hire and train a team of warranty specialists, analyze warranty data to identify trends, and ensure compliance with all legal and regulatory requirements.

Benefits: Slate offers a competitive salary, comprehensive health insurance, retirement plan, paid time off, and opportunities for professional growth and development.

Estimated Salary: $125,000 - $160,000 per year based on location and experience.

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