Senior Process Specialist

3 weeks ago


Troy, Michigan, United States Orlans PC Full time
Job Overview

Orlans PC, an innovative default law firm representing servicers and secured creditors in multiple jurisdictions, seeks a highly skilled professional to progress files through the foreclosure process.

This role is responsible for preparing and filing legal documents, managing correspondences, acting as a liaison to outside vendors, and overseeing an inventory of files. The successful candidate will communicate file progression to clients and ensure complete satisfaction by accurately relaying status updates and escalating files accordingly.

We have offices located in Troy MI, Wayne PA, and Leesburg VA. This position requires a daily in-office presence.

Major Responsibilities:

  • Monitor client websites, respond to inquiries, and provide non-routine, complex matter assistance to ensure complete client satisfaction.
  • Respond to emails, phone calls, and voicemail messages from clients and vendors, addressing basic questions and concerns in a timely manner.
  • Run reports, ensuring accuracy and compliance, and utilize court dockets to track deadlines and prepare, file, and mail documents accordingly.
  • Perform open-source research to identify addresses for process servers.
  • Assist in all areas of the department with routine daily functions as necessary.
  • Perform other related duties as assigned.
Requirements and Qualifications

We require a high school diploma or equivalent, with a Bachelor's degree preferred. The ideal candidate will possess a high degree of customer service skills, intermediate computer skills, and error-free data entry skills.

A detail-oriented individual with strong task prioritization skills, appropriate email etiquette, and telephone etiquette is required. The ability to multi-task under pressure and meet deadlines is essential.

Estimated Salary: $50,000 - $65,000 per annum. Orlans PC offers competitive compensation and benefits packages to qualified candidates.



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