End-to-End Warranty Management Specialist

3 days ago


Troy, Michigan, United States Slate Full time
Job Overview

Slate is seeking an End-to-End Warranty Management Specialist to join our team and lead the development of a comprehensive warranty process from the ground up.

This role requires a strong understanding of warranty processing, manufacturing processes, and quality control, as well as experience with warranty management software and CRM systems.

Responsibilities:

  • Design and lead the end-to-end warranty process, including system selection, reporting, budgeting, adjudication escalation, hiring, and implementation of warranty software.
  • Develop a system that enhances customer satisfaction, minimizes risk, and ensures compliance with all legal requirements.
  • Establish clear warranty terms and conditions that are transparent to customers and dealers.
  • Hire, train, and lead a team of warranty specialists to handle claims processing, customer inquiries, and dispute resolution.
  • Analyze warranty data to identify trends, report on key performance indicators, and recommend product or process improvements.

Requirements:

  • Bachelor's degree in business administration, engineering, or related field.
  • Minimum 8 years of warranty management or related experience with an emphasis on delivering warranty software implementations.
  • Strong understanding of warranty processing, manufacturing processes, and quality control.
  • Experience with warranty management software and CRM systems.
  • Demonstrated ability to hire, lead, and train teams.

Salary Estimate: $140,000 - $200,000 per year



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