Technology Business Solutions Expert
1 month ago
FIS is a leading fintech company that provides innovative solutions to the financial industry. We're looking for a skilled Technology Business Consultant to join our team.
Job Summary
We're seeking a highly motivated and experienced professional to contribute to our success. As a Technology Business Consultant, you'll work closely with clients and internal teams to deliver innovative solutions that meet their needs and advance the way the world pays, banks, and invests.
Key Responsibilities
• Research and analyze client needs to create detailed support specifications
• Demonstrate a client-centered approach and provide exceptional service
• Collaborate with team members to develop and implement automated tools to streamline workflow processes
• Troubleshoot technical issues and provide timely resolutions
• Collaborate with different departments to gather relevant information and insights for efficient problem-solving
• Maintain clear and concise documentation of troubleshooting steps, solutions, and configurations
• Independently manage and prioritize incoming tickets from internal teams through our ticketing system
• Collaborate with team members to create and refine tailored configurations for individual clients
• Participate in client calls and internal meetings, offering technical expertise and insights
Requirements
• 3+ years of relevant experience
• Knowledge of multiple end-to-end systems and application development
• Proficiency in business modeling and requirements definition disciplines
• Proficiency in Excel to create reports, pivot tables, and formulas to provide insights and support decision-making
• Strong analytical skills to identify trends and patterns within tickets, proactively addressing potential challenges
• Bachelor's degree in computer science or information systems or equivalent experience
Preferred Qualifications
• Knowledge of Java script, Visual Studio, Python3, REST APIs, etc.
• Knowledge of Jenkins, Bitbucket, Artifactory
• Knowledge of Microsoft Power BI for Dashboard Reporting and Support Models
• Knowledge of Identity Manager systems, Infinity IdP, Okta, Ping ID, Azure, etc.
• Knowledge of OAuth2, SAML, OpenID Connect (OIDC)
What We Offer
At FIS, you can learn, grow, and make an impact in your career. Our benefits include:
• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.
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