Fintech Solutions Specialist
4 weeks ago
FIS is a leading fintech company that provides innovative solutions to clients worldwide. As a Technology Business Consultant, you will be part of a critical component of our success, working closely with clients and internal teams to deliver cutting-edge solutions that meet their needs and advance the way the world pays, banks, and invests.
Key Responsibilities
As a Technology Business Consultant, your key responsibilities will include:
- Researching client needs, analyzing trends, and best practices to create detailed support specifications
- Demonstrating a client-centered approach, providing exceptional service, and fostering strong client relationships
- Working with team members to develop and implement automated tools to streamline workflow processes
- Troubleshooting technical issues, identifying root causes, and providing timely resolutions
- Collaborating with different departments to gather relevant information and insights for efficient problem-solving
- Maintaining clear and concise documentation of troubleshooting steps, solutions, and configurations
- Independently managing and prioritizing incoming tickets from internal teams through our ticketing system
- Collaborating with team members to create and refine tailored configurations for individual clients
- Actively participating in client calls and internal meetings, offering technical expertise and insights
Requirements
To be successful in this role, you will need:
- 3+ years of relevant experience
- Knowledge of multiple end-to-end systems as well as application development
- Proficiency in business modeling and requirements definition disciplines
- Proficiency in Excel to create reports, pivot tables, and formulas to provide insights and support decision-making
- Strong analytical skills to identify trends and patterns within tickets, proactively addressing potential challenges
- A bachelor's in computer science or information systems or the equivalent experience
Preferred Qualifications
While not required, having knowledge of the following technologies would be a plus:
- JavaScript, Visual Studio, Python3, REST APIs
- Jenkins, Bitbucket, Artifactory
- Microsoft Power BI for Dashboard Reporting and Support Models
- Identity Manager systems, Infinity IdP, Okta, Ping ID, Azure, etc.
- OAuth2, SAML, OpenID Connect (OIDC)
What We Offer
At FIS, you can learn, grow, and make an impact in your career. Our benefits include:
- Flexible and creative work environment
- Diverse and collaborative atmosphere
- Professional and personal development resources
- Opportunities to volunteer and support charities
- Competitive salary and benefits
Equal Employment Opportunity
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.
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