Current jobs related to Guest Experience Manager - Palm Desert, California - Lululemon

  • Guest Experience Ambassador

    4 weeks ago

    Palm Desert, California, United States Marriott Hotels & Resorts Full time

    Delivering Unforgettable Guest ExperiencesAt Marriott Hotels & Resorts, we're not just about providing a seamless check-in and check-out process. Our Guest Experience Experts take the initiative to craft and deliver a wide range of services that guide guests through a truly memorable and unique experience. From the moment they arrive, our team is dedicated...

  • Guest Experience Ambassador

    2 months ago

    Palm Desert, California, United States Marriott Hotels & Resorts Full time

    About the Role:At Marriott Hotels & Resorts, we're not just looking for individuals to provide a smooth check-in and check-out experience. We're seeking talented professionals who can deliver a unique and memorable experience for our guests.Key Responsibilities:Take the initiative to deliver a wide range of services that guide guests through their stay,...

  • Guest Experience Associate

    1 month ago

    Palm Desert, California, United States Marriott International Full time

    Position SummaryWe're seeking a skilled Guest Experience Expert to deliver exceptional service to our guests. As a key member of our team, you'll be empowered to take the initiative to create memorable experiences that exceed our guests' expectations.Key Responsibilities• Process operational needs and address guest requests with a hands-on approach•...

  • Guest Experience Coordinator

    3 weeks ago

    Palm Desert, California, United States The Living Desert Zoo & Gardens Full time

    Job Summary:The Guest Services Associate is a critical role at The Living Desert Zoo and Gardens, responsible for providing exceptional customer service and ensuring a seamless experience for our visitors.Key Responsibilities:Manage all transactions, including admissions, memberships, and refunds, with accuracy and attention to detail.Process sales and...

  • Ice Facility Guest Experience Specialist

    2 weeks ago

    Palm Desert, California, United States Oak View Group Full time

    Job Summary:The Berger Foundation Iceplex is seeking a highly skilled and customer-focused Welcome Center Specialist to support the guest experience, point of sale front desk, and programming activity. This role will play a critical part in establishing the Berger Foundation Iceplex as the predominant ice facility in the Coachella Valley.Key...

  • Guest Experience Sales Professional

    2 weeks ago

    Palm Desert, California, United States Bob's Discount Furniture Full time

    Unlock Your Potential as a Guest Experience Sales Specialist at Bob's Discount FurnitureAs a valued member of our team, you will play a vital role in delivering an exceptional customer experience, ensuring our guests feel welcome and supported throughout their shopping journey.Key Responsibilities:Greet and Engage Customers: Develop meaningful relationships...

  • Guest Experience Manager

    2 weeks ago

    Palm Springs, California, United States Parker Palm Springs Full time

    Job Title: Guest Experience ManagerAt Parker Palm Springs, we are seeking a highly skilled Guest Experience Manager to join our team. This is a unique opportunity to work in a luxury property and create unforgettable experiences for our esteemed guests.Key Responsibilities:Collaborate with the Director of Front Office to develop and implement exceptional...

  • Guest Experience Manager

    4 weeks ago

    Palm Springs, California, United States Parker Palm Springs Full time

    Job Title: Guest Experience ManagerParker Palm Springs is seeking a highly skilled Guest Experience Manager to join our team. As a key member of our Front Office team, you will be responsible for creating an exceptional experience for our guests.Key Responsibilities:Collaborate with the Director of Front Office to develop and implement guest experience...

  • Guest Experience Manager

    1 day ago

    Palm Springs, California, United States Parker Palm Springs Full time

    Guest Experience Manager Job Summary:At Parker Palm Springs, we are seeking a highly skilled and experienced Guest Experience Manager to join our team. As a key member of our Front Office Leadership Team, you will be responsible for creating an exceptional experience for our esteemed guests. Your primary focus will be on providing personalized attention to...

  • Guest Experience Manager

    5 days ago

    Palm Springs, California, United States Parker Palm Springs Full time

    Job Summary:Parker Palm Springs is seeking a highly skilled Guest Experience Manager to join our team. The ideal candidate will have 3-5 years of experience in a luxury property and a genuine service orientation.Key Responsibilities:Direct and coordinate the Guest Experience Department to ensure seamless execution of VIP and Estate Guest needs.Establish...

  • Guest Service Support Expert

    3 weeks ago

    Palm Desert, California, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Service Support Expert to join our team at Marriott International Inc. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for.Key ResponsibilitiesProvide exceptional guest...

  • Guest Services Representative

    4 weeks ago

    Palm Desert, California, United States The Living Desert Zoo & Gardens Full time

    Job SummaryThe Guest Services Associate is a key member of the team at The Living Desert Zoo and Gardens, responsible for providing exceptional customer service and ensuring a seamless experience for visitors.Key ResponsibilitiesManage admissions, memberships, and attractions transactions during shiftsProcess refunds and handle customer inquiriesWork...

  • Guest Services Representative

    4 weeks ago

    Palm Desert, California, United States Marriott Vacations Worldwide Full time

    Unlock a World of OpportunitiesAt Marriott Vacations Worldwide, we're passionate about creating unforgettable vacation experiences for our guests. As a Guest Services Agent, you'll play a vital role in delivering exceptional service and making meaningful moments for our owners and guests.Key Responsibilities:Provide warm and welcoming check-in experiences...

  • Guest Service Support Expert

    4 days ago

    Palm Desert, California, United States Marriott International Inc Full time

    POSITION SUMMARYWe are seeking a skilled Guest Service Support Expert to join our team. As a key member of our food and beverage operations, you will play a critical role in delivering exceptional guest experiences.Responsibilities include:Providing support to our kitchen and service teams to ensure seamless operationsAssisting with table settings, cleaning...

  • Guest Service Representative

    2 weeks ago

    Palm Desert, California, United States Embassy Suites Palm Desert Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at Embassy Suites Palm Desert. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide warm and welcoming greetings to guests,...

  • Guest Services Associate

    3 weeks ago

    Palm Desert, California, United States The Living Desert Full time

    Job SummaryThe Guest Services Associate is a key member of our team at The Living Desert, responsible for providing exceptional customer service and ensuring a seamless experience for our visitors. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.Key ResponsibilitiesManage cash...

  • Guest Service Representative

    1 month ago

    Palm Desert, California, United States Embassy Suites Palm Desert Full time

    {"title": "Guest Service Agent", "description": "Job SummaryWe are seeking a Guest Service Agent to join our team at Embassy Suites Palm Desert. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide warm and welcoming...

  • Guest Services Representative

    1 month ago

    Palm Desert, California, United States Marriott Vacations Worldwide Full time

    {"title": "Guest Services Agent", "description": "Make a Difference in Vacation MemoriesAt Marriott Vacations Worldwide, we believe that meaningful moments are made together. As a Guest Services Agent, you will play a vital role in creating unforgettable experiences for our Owners/guests.Key Responsibilities:Provide exceptional service to Owners/guests,...

  • Guest Service Support Expert

    3 weeks ago

    Palm Desert, California, United States Marriott Full time

    Job Title: Guest Service Support ExpertWe are seeking a highly motivated and detail-oriented Guest Service Support Expert to join our team at JW Marriott Desert Springs Resort & Spa. As a key member of our food and beverage operations, you will play a critical role in ensuring that our guests receive exceptional service and have a memorable experience.Key...

  • Luxury Guest Experience Coordinator

    2 weeks ago

    Palm Springs, California, United States Parker Palm Springs Full time

    Job Title: Guest Experience ManagerJob Summary:We are seeking a highly skilled Guest Experience Manager to join our team at Parker Palm Springs. As a key member of our Front Office team, you will be responsible for creating exceptional experiences for our guests, ensuring seamless service delivery, and driving guest loyalty.Key Responsibilities:Collaborate...

Guest Experience Manager

2 months ago

Palm Desert, California, United States Lululemon Full time
About the Role

We are seeking a highly motivated and experienced Store Leadership Team Member to join our team at Lululemon. As a Guest Experience Manager, you will play a key role in ensuring that our team members and guests receive a quality experience in our stores every day.

Key Responsibilities
  • Leadership and People Management
    • Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.
    • Engage team members by helping them understand how their work supports the success of the store and of Lululemon overall.
    • Implement the Store Manager's People vision for the store and cascade to team members.
    • Support Store Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive key results and performance.
    • Support ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and continuous development check-ins.
    • Lead performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns.
    • Address employee concerns or issues, including knowing when to partner with internal support to take appropriate action.
  • Guest Experience and Community
    • Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching.
    • Provide retail floor leadership to team members, including making in-the-moment decisions to maintain efficiency and effectiveness of retail floor coverage and operations.
    • Resolve guest feedback and address emergent issues, including guest escalations and urgent requests, helping to make it right for guests.
  • Operations, Product, and Strategy
    • Partner with other managers to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review, sales planning, and hiring strategy).
    • Maintain strategic product presentation/visual merchandising by ensuring product recovery, restock (e.g., pant wall, size store), destock, or minor visual merchandizing changes are accomplished.
    • Open and close the store in accordance with the opening and closing procedures.
    • Understand and adhere to people safety policies and procedures to maintain a safe work environment.
    • Perform work in accordance with applicable policies, procedures, and laws or regulations.
  • Budget Responsibility
    • Accountable for delegated aspects of controllable budget and labor hours.
  • People Management
    • Leadership role directly responsible for subset of store employees as delegated by Store Manager.
Requirements
  • Eligibility
    • Must be legally authorized to work in the country in which the store is located.
    • Must have the ability to travel to assigned store with reliable transportation methods.
  • Schedule/Availability
    • Work occurs on a variable schedule which could include early mornings, mornings, afternoons, evenings, late nights or overnights as well as weekends and holidays.
  • Experience
    • 1 year people management experience.
    • 1 year leadership experience, including experience managing business operations and administration and managing projects or processes.
  • Job Assets (i.e., nice to have; not required)
    • Education: High school diploma, GED, or equivalent.
    • Education: Bachelor's degree or equivalent.
    • Experience: 1 year retail or sales specific management experience.
    • Experience: 1 year recruiting, hiring, or training employees.
  • Work Context (e.g., environment, interactions, physical)
    • Work occurs in an environment with bright lights and loud music.
    • Work is accomplished as part of a team and also independently.
    • Work may involve managing conflict or mediating problems between others or deescalating guest issues.
    • Work involves reaching out to meet and build relationships with strangers/new people, and to strengthen existing community partnerships.
    • Work is sometimes conducted on a computer or other technical devices, including to meet with others virtually.
    • Work involves moving through a store for most of a shift to help guests and accomplish work, but can also involve sitting for extended periods of time (i.e., more than 1 hour).
    • Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg).
Compensation and Benefits

Lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional team performance. The base pay range for this position is from $24.07- $32.57/hour subject to minimum wage in the location. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. This position has a target bonus of an additional 25%, subject to certain requirements and the Company's discretion, bringing the total target compensation range between $30.09- $40.71/ hour.

At Lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

  • Extended health and dental benefits, and mental health plans.
  • Paid time off.
  • Savings and retirement plan matching.
  • Generous employee discount.
  • Fitness & yoga classes.
  • Parenthood top-up.
  • Extensive catalog of development course offerings.
  • People networks, mentorship programs, and leadership series (to name a few).