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Guest Services Representative

2 months ago

Palm Desert, California, United States Marriott Vacations Worldwide Full time
{"title": "Guest Services Agent", "description": "Make a Difference in Vacation Memories

At Marriott Vacations Worldwide, we believe that meaningful moments are made together. As a Guest Services Agent, you will play a vital role in creating unforgettable experiences for our Owners/guests.

Key Responsibilities:
  • Provide exceptional service to Owners/guests, ensuring their needs are met and exceeded.
  • Assist with check-in, room assignments, and property amenities.
  • Respond to guest inquiries, concerns, and requests in a timely and professional manner.
  • Collaborate with other departments to resolve guest issues and ensure a seamless experience.
  • Stay up-to-date on property services, hours of operation, and local attractions to provide informed recommendations.
What We Offer:
  • Competitive pay and benefits package.
  • Opportunities for growth and development in a dynamic and supportive environment.
  • Recognition and reward programs to celebrate your achievements.
  • A chance to make a real difference in the lives of our Owners/guests.
Requirements:
  • Availability to work various shifts, including weekends and holidays.
  • Ability to lift up to 25lbs and stand for extended periods.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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