Warranty Repair Coordinator

1 week ago

Perrysburg, Ohio, United States Cargotec Full time
Job Description

As a Warranty Repair Coordinator at Cargotec, you will play a crucial role in ensuring customer satisfaction and controlling direct and indirect warranty costs. Your primary responsibility will be to authorize and direct warranty repairs in accordance with Hiab warranty policies.

Main Responsibilities
  • Respond to warranty authorization requests from technicians, dealers, and service providers with approval or denial of warranty coverage.
  • Collect and organize information from technicians, dealers, or service providers to support successful warranty claim filing in the product line and vendor warranty systems.
  • Follow up on requests for further information to close out claims with the product line and vendors.
  • Ensure claims meet warranty policy requirements.
  • Assist with warranty parts return process as required.
  • Provide backup technical support phone triage as needed.
Requirements
  • High School Diploma or equivalent required.
  • Customer service experience in a related role preferred.
  • Excellent communication skills (written and spoken).
  • Proficient in use of computers, email, Microsoft Office Suite, and web-based applications.
  • Organized and excellent time management.
  • High sense of urgency, service and customer focused, passionate about driving performance improvements, process oriented, and keen attention to detail.

We offer a comprehensive benefit package, including health, vision, dental, voluntary life/disability insurance, 401k program with 6% company match, personal time off, company-paid holidays, opportunities for career growth, competitive salary commensurate with experience, paid training, company mentoring program, tuition reimbursement for job-related continued education, and referral program.

Hiab is part of Cargotec, a leading provider of on-road load handling equipment, intelligent services, and digitally connected solutions. As the industry pioneer, Hiab's employees worldwide focus on increasing efficiency in our customers' businesses and shaping the future of intelligent load handling.

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