Service Center Manager

4 weeks ago

Perrysburg, Ohio, United States Vital Chemicals USA LLC Full time
Job Description

Vital Chemicals USA LLC is seeking a highly skilled Service Center Manager to oversee the support and service of customers for our vacuum coating systems. The ideal candidate will possess a strong technical background, excellent organizational skills, and the ability to solve complex problems.

Key Responsibilities:

  • Schedule and coordinate equipment repairs, installations, and upgrades.
  • Provide exceptional customer service and support to ensure complete customer satisfaction.
  • Supervise and assist technicians in troubleshooting and repairing equipment.
  • Manage the performance of start-up, warranty, paid service, and service contract activities in compliance with local regulations and company safety practices.
  • Maintain and replenish equipment, tools, and supplies used for installation and repair.
  • Submit requests for resources and capital equipment required to achieve high-quality service and meet customer expectations.
  • Coordinate support from sub-system suppliers and manage spare part inventory.
  • Serve as a company liaison with customers on technical matters and instruct them in equipment operation and maintenance.
  • Document and report activities as required.
  • Work overtime and/or travel on short notice, including unscheduled call outs.
  • Prepare and conduct customer meetings and communicate professionally by email and telephone.
  • Prepare and submit all required paperwork on a timely basis.
  • Maintain all safety records and inspections for the service center.
  • Must be able to travel domestically and internationally overnight, as needed, 20% of the time.

Qualifications:

  • Minimum Bachelor's Degree in Engineering (Electrical or Mechanical).
  • Minimum 5 years of experience installing/repairing vacuum coating equipment or similar equipment.
  • Advanced electromechanical troubleshooting skills.
  • Knowledge of statistical process control.
  • Knowledge of quality improvement process methods and terminology.
  • Preferred to be a German speaker.
  • Advanced PC skills and experienced with all Microsoft Office applications.

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