Lead Network Operations Specialist

3 weeks ago


Lombard, Illinois, United States Burwood Group, Inc Full time

At Burwood Group, Inc., we are looking for a highly skilled and motivated Lead Network Operations Specialist to join our team. As a key member of our Managed Services (BMS) Operations Team, you will be responsible for providing exceptional customer support and service.

About the Role

This is a challenging and rewarding role that requires strong technical expertise and excellent communication skills. You will work closely with customers to resolve complex infrastructure-related issues, including network, unified communications, cloud, security, wireless, and more.

Your day-to-day responsibilities will include:

  • Directly answering customer inquiries by phone, email, or ticket
  • Working directly with customers to resolve issues relating to most common infrastructure technologies
  • Monitoring and responding to active events in an urgent matter
  • Ensuring tickets are addressed and brought to resolution within specified SLAs
  • Writing knowledge base and runbook articles for the BMS Operations team and our customers
  • Providing feedback on operations process for continuous improvement

In addition to the day-to-day responsibilities, you will have the chance to participate in planning, designing, and engineering services to implement changes to client infrastructure to better and more quickly resolve technical issues.

What We Offer

We offer a competitive salary of $85,000 - $110,000 per year, depending on experience. Our benefits package includes:

  • Generous vacation policy
  • 401(k) and Roth 401(k) savings plan, complete with a company match
  • Health, dental, and vision insurance
  • Life and accident insurance
  • Short and Long-Term Disability coverage
  • Mental wellness programs
  • Flexible spending accounts for pre-tax healthcare and transit/parking expenses
  • Learning opportunities in support of career development

We believe in fostering a culture that applauds both teamwork and personal growth. If you are passionate about delivering exceptional customer service and have a passion for technology, we encourage you to apply.



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