Guest Advocate

6 days ago

Brooklyn, New York, United States Target Full time
About Target

Target is a Fortune 50 company with over 400,000 team members worldwide. We're a leading retailer in the United States, committed to helping all families discover the joy of everyday life. Our purpose is to care for our communities, invest in the places we live and work, and prioritize relationships, growth, and success as one Target team.

About the Role

We're seeking a Guest Advocate to join our team. As a Guest Advocate, you'll be the face of Target, providing exceptional service to our guests and ensuring they have an unforgettable shopping experience. You'll be responsible for creating a welcoming atmosphere, engaging with guests, and resolving any issues that may arise.

Key Responsibilities
  • Provide exceptional guest service, ensuring a positive and memorable experience
  • Engage with guests, ask questions to understand their needs, and offer solutions
  • Be knowledgeable about our products, services, and tools to solve guest issues and improve their experience
  • Scan and bag guest items efficiently, accurately, and in compliance with food safety standards and company best practices
  • Work efficiently to minimize guest wait time while maintaining guest service, accuracy, and quality
  • Make guests aware of current and upcoming brand launches, store activities, and events
  • Understand and communicate the benefits of Target Loyalty programs to every guest and assist with application or sign-up as needed
  • Be familiar with all fulfillment services and know how to direct guests to enroll, activate, and use them
  • Attempt every return and follow register prompts, partnering with immediate leaders as needed to help solve for the guest while following Target's policies and procedures
  • Partner with leaders as needed to de-escalate any negative situations and recover the guest shopping experience while following Target's policies and procedures
  • Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests
  • Maintain a clean, clutter-free work area, including gathering abandoned items, baskets, and hangers
  • Stock supplies during store open hours while being available for guests
  • Deliver exceptional service to guests with disabilities, following Target's policies and procedures
What We're Looking For

We're looking for a Guest Advocate who is passionate about delivering exceptional guest service, is knowledgeable about our products and services, and is able to work efficiently in a fast-paced environment. If you're a team player who is committed to creating a positive and memorable experience for our guests, we want to hear from you

Requirements
  • Communicating effectively, including using positive language and being attentive to guests' needs
  • Welcoming and helpful attitude toward guests and other team members
  • Attention to detail while multi-tasking
  • Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
  • Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
  • Able to accurately handle cash register operations and cash transactions
  • Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties
  • Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others
  • Flexible work schedule (e.g., nights, weekends, and holidays) and reliable and prompt attendance necessary
  • Ability to remain mobile for the duration of a scheduled shift (shift length may vary)
Benefits

Target offers a range of benefits to support our team members, including competitive pay, comprehensive health insurance, 401(k) matching, and opportunities for growth and development. We're committed to creating a positive and inclusive work environment that supports the well-being of our team members and their families.

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