Guest Services Ambassador

6 days ago

Brooklyn, New York, United States ASM Global Full time
Job Title: Guest Services Representative

Job Summary:

ASM Global is seeking a highly motivated and customer-focused Guest Services Representative to join our team at Barclays Center. As a Guest Services Representative, you will be responsible for providing exceptional service to our premium guests, ensuring a seamless and enjoyable experience at our events.

Key Responsibilities:

  • Greet guests with a smile and provide accurate directions to various clubs, suites, and premium areas.
  • Maintain a positive working relationship with Levy's Restaurants to ensure all needs of our premium guests are met.
  • Respond to guest complaints, questions, and comments in a professional and courteous manner.
  • Administer Guest Services programs and distribute publications or building giveaways as applicable.
  • Work with Security to ensure all suites are empty of guests and lost items at the conclusion of every event.
  • Provide wheelchair escort services and use escort tracking sheets, wheelchair logs, and safety waivers as needed.
  • Operate elevators in a safe manner and ensure only guests with proper tickets are allowed access to each respective concourse level.

Requirements:

  • High school diploma or equivalent.
  • One year prior customer service experience, preferably in a sports/entertainment venue environment.
  • Reliable, punctual, and regular in attendance with good communication skills.
  • Must have reliable transportation to and from Barclays Center for scheduled shifts.
  • Must be able to work in the elevators for any shift at any time.
  • Must have the ability to read, write, and understand English in a working environment.

Working Conditions:

Tasks are performed with moderate supervision. Expect to work 2-4 hours per shift in confined areas working as Elevator Operator. Walking and standing occur 90% of the time (4-6 hours per shift). Ability to lift 50 or more pounds. Ability to push/pull up to 200 pounds. Employees may be assigned to work positions located outside. Employees may be scheduled to work until 12:00am or later. Employee should use precautions and follow safety guidelines.

What We Offer:

ASM Global is a world-leading venue management company and producer of live event experiences. We offer a dynamic and fast-paced work environment, opportunities for professional growth and development, and a competitive compensation package.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].

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