Resource Navigator

4 weeks ago


Pittsburgh, Pennsylvania, United States InsideHigherEd Full time
Job Title: Resource Navigator

InsideHigherEd is seeking a highly motivated and experienced Resource Navigator to join our team. As a key member of our Student Affairs department, you will play a critical role in supporting students in navigating and utilizing resources to improve academic performance, term-to-term retention, and graduation rates.

Job Summary:

The Resource Navigator will provide social support to students, helping them to identify resources and navigate various internal and external systems and processes. This includes actively interacting with faculty and staff to identify students whose basic needs are not being met and facilitating interaction with available services both on and off campus.

Key Responsibilities:
  1. Provide social support to students to overcome barriers to academic success.
  2. Actively interact with faculty and staff to identify students in need and facilitate interaction with available services.
  3. Collaborate with Enrollment Services and Student Affairs department staff to ensure a closed feedback loop for students.
  4. Develop, promote, and facilitate educational sessions to inform students of available services.
  5. Use data to identify student needs and facilitate interactions resulting in improved retention rates.
  6. Maintain accurate records of interactions with students and data for internal and external compliance requirements.
  7. Initiate and maintain contact with identified students, including regular meetings and follow-up.
  8. Act as a liaison with Career Services, Counseling, Financial Aid, Supportive Services, Advisement, the Learning Centers, and Department of Human Services.
  9. Participate in professional development activities and college meetings and committees.
  10. Submit reports and serve on relevant committees as required or requested.
  11. Collaborate with Student Life and Engagement staff to ensure the distribution of food from the Campus Cupboards and clothing from Campus Closets.
Requirements:

A bachelor's degree in Social Work or a related field and two years of social work/case management experience in various environments, or an associate's degree in Social Work or a related field and four years of social work/case management experience in various environments. Experience with students in a post-secondary education institution is preferred. Successful candidates must have strong written and oral communication skills and reliable transportation for travel to multiple campuses.

Clearances:

Current criminal record/child abuse clearances will be required if offered the position and in order to be employed at the College.



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