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Sales Support Coordinator

2 months ago


Milwaukee, Wisconsin, United States Rite-Hite Full time

Job Summary

Rite-Hite, a leading manufacturer and distributor of industrial door and loading dock equipment, is seeking a highly organized and customer-focused Customer Service Liaison to join our team in Milwaukee's Third Ward. As a key member of our sales support team, you will play a critical role in ensuring exceptional customer experiences and driving business growth.

Key Responsibilities

  • Monitor and address all inbound sales/service requests from current or potential customers, providing immediate, live person responses and facilitating connections between customers and sales representatives.
  • Answer questions, supply resources, and follow up to ensure customer needs are met.
  • Work in the CRM Inside Sales Lead funnel to qualify leads and establish contact via email or phone.
  • Log lead contact information into CRM and assign to sales representatives or appropriate personnel.
  • Conduct special or targeted outbound phone calls as directed, including contacting National Service customers, Global Account customers, and soft leads generated by marketing campaigns.
  • Collaborate with Corporate Marketing to expedite leads obtained from webinars, events, and other marketing campaigns.
  • Communicate with customers through Live Chat to answer questions, solve problems, and troubleshoot.
  • Follow up with sales representatives to learn about outcomes of leads and use CRM data to report on lead outcomes and stages.

Requirements

  • 2-4 year degree in marketing, communications, or similar field.
  • 1-3 years experience in sales support and/or customer service.
  • Excellent communication skills on the phone and in writing.
  • Highly organized and able to multitask.
  • Self-motivated and self-starter.
  • Proficient in Microsoft Word and Excel.
  • Experience using Salesforce a plus.
  • A customer-focused mindset and ability to understand all Rite-Hite products and solutions.

We Offer

  • Competitive compensation and comprehensive benefits package, including medical, dental, and vision coverage, life insurance, and paid medical leave.
  • Retirement savings plan with 401(K) and company match, profit sharing, paid holidays, vacation, and up to five paid personal/sick days per year.
  • Equal Opportunity/Affirmative Action employer offering a drug-free workplace for customers and employees.