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Sales and Marketing Coordinator

2 months ago

Milwaukee, Wisconsin, United States Saint John's On The Lake Full time
Job Summary

We are seeking a highly skilled and experienced Sales and Marketing Specialist to join our team at Saint John's On The Lake. The successful candidate will be responsible for managing the sales and marketing process, including lead generation, customer service, and sales support.

Key Responsibilities
  • Manage the sales and marketing process, including lead generation, customer service, and sales support.
  • Process financial and health applications, coordinating and expediting approvals when necessary.
  • Prepare contracts and related documents, and track deposits to ensure timely closing of sales.
  • Enter lead and depositor information into the sales database, and prepare weekly, monthly, and ad hoc reports of sales, deposit, and lead activity.
  • Manage apartment inventory, tracking move-ins, move-outs, transfers, deaths, and apartment combinations.
  • Assist with direct mail campaigns and outside vendors.
  • Evaluate events after the fact for future adjustments.
  • Maintain depositor and resident contract files in Administration and on network Marketing Drive.
  • Update and maintain Resident Master email list.
  • Update Resident Directories with new resident contact information prior to move-in.
  • Assist in proofreading Sales & Marketing communications, including creation, distribution, and posting of new resident Move-In posters.
  • Nurture relationships with Shore Holders through weekly email communications of campus events and updates.
  • Order and stock supplies and sales collateral and other marketing materials and forms.
  • Ensure the office and marketing lounge and design center are clean, presentable, and stocked to par.
  • Fill in occasionally to give tours.
  • Complete necessary paperwork processing upon move-in, including collection of closing documents and distribution to various stakeholders.
  • Introduce new residents to Resident Services for post-move-in follow-through.
  • Work cooperatively with Saint John's staff, residents, depositors, and family members.
  • Assure that all resident/client rights are always maintained.
  • Report any violations or suspected deviations immediately, according to Saint John's policy.
  • Maintain confidentiality of all department, resident, depositor, and organizational information.
  • Know and follow existing lines of communication and authority.
  • Work tactfully and cooperatively with residents, clients, families, visitors, and staff throughout the organization.
Requirements
  • Associate's Degree in marketing, business, or sales, or related field.
  • At least three years of experience in customer service and/or senior living or related commercial/residential real estate industry.
  • Excellent written and verbal communication skills.
  • Proficient in processing, database management, spreadsheets, and desktop publishing.
  • Professional in actions, neat attire, excellent customer service skills, and desire to work with and serve older adults.
  • Strong command of the English language, including reading, writing, and speaking.
  • Dependability, impeccable attention to detail, follow-up, and problem-solving skills.
  • Honesty, warm, cheerful, caring manner, and regular attendance.
  • Ability to adapt to changing organizational needs, work flexible hours, and meet scheduling requirements.
  • Ability to comprehend and follow established procedures, multitask, and work independently.
  • Valid Wisconsin Driver's License.
Person-Centered Care/Professional Integrity and Responsibility

Employees act with honesty and openness in all their dealings as representatives of the organization and are expected to support a working environment that values respect, fairness, inclusiveness, and integrity.

Our employees promote responsibility in the workplace by recognizing and respecting the boundaries of people with whom we work and serve.

Employees support practices and principles of the person-first philosophy that gives residents the power of choice.

Employees are considered part of the community and are expected to perform duties within the principles and practices that guide care and services through knowing and honoring the person before the task.

We foster relationships between residents, family, and staff; each person is to be known as an individual who can and does make a difference; we nurture the spirit as well as the mind and body; we promote growth and development for all; and we create an environment that meets the physical, social, emotional, intellectual, spiritual, and occupational needs of individuals and the community.