IT Support Representative
5 days ago
Becklar, LLC is a leading provider of innovative technologies and solutions for a safer world. As a parent company of AvantGuard Monitoring and Freeus, we strive to create value for our customers and employees through our mission to create solutions for a safer world.
Job SummaryWe are seeking a highly skilled and motivated IT Support Representative to join our team. As an IT Support Representative, you will be responsible for providing technical support and guidance to users, resolving hardware and software problems, and maintaining inventory of hardware and software assets.
Key Responsibilities- Technical Support: Provide technical support and guidance to users over the phone, via remote access, through email, or in person to resolve various computer- and network-related issues.
- Problem Resolution: Diagnose and resolve hardware and software problems in a timely and efficient manner.
- Inventory Management: Maintain inventory of hardware and software assets, including tracking and ordering necessary supplies.
- Documentation: Document all technical support activities, including troubleshooting steps and resolutions, in the ticketing system.
- Emerging Technologies: Stay up-to-date with emerging technologies and industry trends to enhance technical skills and knowledge.
- Education: High school diploma required, associate degree or actively pursuing a degree in a related area and/or 2+ years' experience in the IT field strongly preferred.
- Technical Skills: Knowledge of basic computer hardware and software, including servers, desktop, laptop, firewalls, routers, switches, AP's, telephony, printers, and cabling strongly preferred.
- Customer Service: Ability to provide outstanding customer service and interface directly with users with a wide variety of technical skills in a professional manner.
- Attention to Detail: Possess a close attention to detail and highly self-motivated and directed.
- Stability: We have been in business since 1977 with continual growth and strong profitability in one of the most secure industries.
- Free Mental Health Assistance: Free mental health assistance for all employees.
- Great 401(k) Retirement Plan: Great 401(k) retirement plan with company match for all employees.
- Tuition Reimbursement: Tuition reimbursement and continued learning opportunities.
- Award-Winning Culture: An award-winning culture that was recently recognized as a top workplace in the US.
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