Customer Service Representative

3 days ago


Park City, Utah, United States Hilton Hotels Corporation Full time

Job Summary: As a Guest Services Agent at Hilton Hotels Corporation, you will be responsible for providing exceptional customer service to our guests. This role requires a high level of professionalism, attention to detail, and excellent communication skills.

Key Responsibilities:

  • Greet guests and complete the registration process in a timely and efficient manner.
  • Assist guests with check-out and respond to their inquiries and requests in a courteous and professional manner.
  • Demonstrate a thorough knowledge of hotel information, including amenities, services, and facilities.
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
  • Respond to guest complaints and resolve issues in a fair and timely manner.

Requirements:

  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Knowledge of hotel operations and services a plus.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.


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