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Customer Service Representative

2 months ago

Park City, Utah, United States Vail Resorts, Inc. Full time

Job Summary:

Vail Resorts, Inc. is seeking a highly skilled and customer-focused individual to join our team as a Concierge. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Execute the flow of information to guests about hotel services, features, and room amenities.
  • Answer questions, provide directions, and make detailed reservations or recommendations.
  • Answer overflow phone calls, check-in/out guests, research and address minor billing issues for guests.
  • Provide thorough follow-up with all guest communications.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Strong problem-solving skills and attention to detail.
  • Ability to work a flexible schedule, including evenings and weekends.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.