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Customer Service Representative

2 months ago

Park City, Utah, United States Marriott Vacations Worldwide Full time

Job Summary

We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Marriott Vacations Worldwide. As a key member of our resort staff, you will be responsible for providing exceptional service to our owners and guests, ensuring their vacation experience is nothing short of unforgettable.

Key Responsibilities

  • Check in owners/guests into their villas, reviewing property amenities, services, hours of operation, and local areas of interest and activities.

  • Actively listen and respond positively to guests' questions, concerns, and requests, and contact other departments to help resolve guest issues.

  • Identify and explain room features to guests, such as the use of room keys, ice and vending areas, etc.

  • Follow up with owners/guests to ensure their requests or problems have been met to their satisfaction.

  • Answer telephone calls and route calls to the proper department as applicable.

  • May be asked to assist with bellman and runner duties depending on facility or location.

Requirements

  • Available to work various shifts, holidays, and both weekend days.

  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

  • Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

  • Specific job duties may differ by property, size of team, or facility.

What We Offer

  • Competitive pay and benefits package.

  • Opportunities for growth and development within the company.

  • A supportive and inclusive work environment.

  • Recognition and reward programs for outstanding performance.

About Us

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.